Specialist Support Manager
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £30,485 per year |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 446437/1 |
Summary
Have you taken responsibility for team performance?
Are you able to build strong stakeholder relationships at all levels?If so, we’d love to hear from you!
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at https://careers.dft.gov.uk/dvla/
Provide business and technical support as Subject Matter Expert (SME) to the areas below to enable colleagues to deliver to their optimum level:
- Keying From Image (KFI)
- Robotic Process Automation (RPA)
- Back End Scanning (BES)
- CASP Scanning
- Electronic Fitness to Drive (EFTD)
Your responsibilities will include, but aren’t limited to:
1. Take responsibility for team performance, including customer service, quality, and operational efficiency.
2. Support with the delivery of targets.
3. Collect, review and monitor data, providing reports when needed.
4. Work with internal and external stakeholders to meet project deadlines.
5. Represent the team in meetings and share expert advice. Ensure changes and improvements are communicated and understood across the business.
6. Review, develop and implement improvements to policies, processes and procedures.
7. Identify and monitor processes, systems, quality issues and risks, advising stakeholders so problems can be resolved quickly.
8. Oversee performance, conduct and attendance processes, ensuring timely action in your role as Investigating Officer or Decision Officer.
You will manage one member of staff. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
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Proud member of the Disability Confident employer scheme