Lifeline Response Officer
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | £27,254 - £28,598 (pro-rata) |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Darlington, DL1 5QT |
| Company: | Darlington Borough Council |
| Job type: | Permanent |
| Job reference: | 291593 |
Summary
Lifeline Services have been providing award winning support to the residents of Darlington since 1989 and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.
The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.
You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.andnbsp;andnbsp;
It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.
The shifts weandnbsp; have available are as follows:
Mondayandnbsp;19:30pm -06:00am (10 contracted hours)
Tuesdayandnbsp;19:30pm -06:00amandnbsp;andnbsp;(10 contracted hours)
Wednesdayandnbsp;19:30pm -06:00amandnbsp;andnbsp;(10 contracted hours)
Thursdayandnbsp;19:30pm -06:00amandnbsp;(10 contracted hours)
Saturdayandnbsp;08:30-18:30 (9.5 contracted hours)
Sundayandnbsp;08:30-18:30 (9.5 contracted hours)
The position would suit multiple applicants as we could look at splitting the hours/working pattern to suit the candidate.
N.B: This role requires an Enhanced DBS check
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our and#39;Why work for usand#39; internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the and#39;Role Profileand#39; and and#39;Role Profile supporting documentand#39;. Or for anandnbsp;informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;
The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically, in a fast paced, busy environment.
You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role
You will need to be approachable with a and#39;can doand#39; attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.andnbsp;andnbsp;
It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.
The shifts weandnbsp; have available are as follows:
Mondayandnbsp;19:30pm -06:00am (10 contracted hours)
Tuesdayandnbsp;19:30pm -06:00amandnbsp;andnbsp;(10 contracted hours)
Wednesdayandnbsp;19:30pm -06:00amandnbsp;andnbsp;(10 contracted hours)
Thursdayandnbsp;19:30pm -06:00amandnbsp;(10 contracted hours)
Saturdayandnbsp;08:30-18:30 (9.5 contracted hours)
Sundayandnbsp;08:30-18:30 (9.5 contracted hours)
The position would suit multiple applicants as we could look at splitting the hours/working pattern to suit the candidate.
N.B: This role requires an Enhanced DBS check
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
Flexible working
Generous Maternity, Paternity and Adoption Leave schemes
Staff equality forums
Green Car Leasing Scheme
Access to a wide range of training, learning and development
Physiotherapy service
Confidential counselling service
Great wellbeing offer
Cycle to Work Scheme
Dolphin Centre Fit for Life Discounts
Local and National retailer discounts
Arriva Employee Travel Club
For the full range of benefits we offer, please see our and#39;Why work for usand#39; internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
So, whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the and#39;Role Profileand#39; and and#39;Role Profile supporting documentand#39;. Or for anandnbsp;informal discussion please contact 01325 406888 and ask to speak to a Lifeline Senior Officer.
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
andnbsp;
We are an equal opportunitiesand#39; employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
andnbsp;
andnbsp;