Welcome & Service Team Member
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 22 February 2026 |
| Location: | Formby, Freshfield, Liverpool, L37 1PH |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC172045 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour
Contract/duration: Fixed term contract from April 2026 until 6 September 2026
Hours/working pattern: 472.5 hours over the contract. This role is based on annualised hours, where the number of hours you work each week may vary slightly, however your salary will be paid equal instalments over the course of the contract.
Average of 3 shifts a week but shift patterns and times will vary.
Interview date: Tuesday 3rd March
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
With over 1.1 million visitors annually, this dynamic, highly designated and much-loved coastal site is not without its challenges. We’re looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as sand lizard, natterjack toad and red squirrel, as well as the cultural history of this special place.
Joining the Welcome Team at National Trust Formby, you’ll report to the Welcome Manager and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable.
We’re a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down-to-earth, supportive environment, you’ll feel right at home.
What you'll be doing
Our work revolves around creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day.
Providing a warm welcome and sharing information, you'll help visitors make the most of their day. You'll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate.
The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Salary: £12.75 per hour
Contract/duration: Fixed term contract from April 2026 until 6 September 2026
Hours/working pattern: 472.5 hours over the contract. This role is based on annualised hours, where the number of hours you work each week may vary slightly, however your salary will be paid equal instalments over the course of the contract.
Average of 3 shifts a week but shift patterns and times will vary.
Interview date: Tuesday 3rd March
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
With over 1.1 million visitors annually, this dynamic, highly designated and much-loved coastal site is not without its challenges. We’re looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as sand lizard, natterjack toad and red squirrel, as well as the cultural history of this special place.
Joining the Welcome Team at National Trust Formby, you’ll report to the Welcome Manager and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable.
We’re a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down-to-earth, supportive environment, you’ll feel right at home.
What you'll be doing
Our work revolves around creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day.
Providing a warm welcome and sharing information, you'll help visitors make the most of their day. You'll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate.
The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places