Service Assistant
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £12.25 per hour |
| Hours: | Part time |
| Closing date: | 22 February 2026 |
| Location: | Hill Top, Sawrey, Ambleside, LA22 0LF |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC171591 |
Summary
We’re looking for Service Assistants to join us at Hill Top to help busy teams throughout our visitor operations.
Salary: £12.25 an hour - subject to change along with National Living Wage increases.
Duration: Fixed Term Contract 9 March – 13 December 2026
Hours: Flexible working pattern over 7 days a week. Various hours available from 15 – 22.5 hours per week. Shift pattern is 9.15am – 17.15pm. This may vary for special events.
Interview date: Friday 27th February and Tuesday 3rd March
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Do you love meeting people, sharing stories, and helping visitors have a memorable day? Join our friendly Welcome & Service Team at Hill Top, located in the picturesque Lake District village of Near Sawrey. Play a key role in bringing the home of Beatrix Potter to life.
What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.
No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including: greeting visitors on arrival outdoors in the car park and welcome gate, serving visitors on tills in the visitor reception and shop, restocking the shelves in the shop, maintaining excellent standards of presentation across all visitor areas, as well as creating a warm, friendly first impression of Hill Top through great conversations across site including inside Hill Top house.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
Salary: £12.25 an hour - subject to change along with National Living Wage increases.
Duration: Fixed Term Contract 9 March – 13 December 2026
Hours: Flexible working pattern over 7 days a week. Various hours available from 15 – 22.5 hours per week. Shift pattern is 9.15am – 17.15pm. This may vary for special events.
Interview date: Friday 27th February and Tuesday 3rd March
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Do you love meeting people, sharing stories, and helping visitors have a memorable day? Join our friendly Welcome & Service Team at Hill Top, located in the picturesque Lake District village of Near Sawrey. Play a key role in bringing the home of Beatrix Potter to life.
What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors.
No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including: greeting visitors on arrival outdoors in the car park and welcome gate, serving visitors on tills in the visitor reception and shop, restocking the shelves in the shop, maintaining excellent standards of presentation across all visitor areas, as well as creating a warm, friendly first impression of Hill Top through great conversations across site including inside Hill Top house.
Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places