Registration Officer - Ceremonies Team
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 02 March 2026 |
| Location: | Crawley, West Sussex, RH10 6HG |
| Company: | West Sussex County Council |
| Job type: | Permanent |
| Job reference: | CPP01275_1770624933 |
Summary
Do you have a passion for helping individuals navigate important life events whilst balancing key administrative tasks?
Are you a detail-oriented individual with a passion for providing exceptional customer service?
Can you make decisions based on legislative requirements and have a proven ability to read and interpret legislation?
We are seeking a dedicated and motivated Registration Officer.
As a registration officer you will contribute to the provision of a high-quality front line civil registration service to the residents of West Sussex and the wider public. Ensuring local community needs are met by performing duties in connection with the day-to-day administration and registration of Marriages and Civil Partnerships.
Salary: £29,540 to £32,061 per annum and entitlement to Saturday Enhancement working 1 in 4 Saturdays and Crawley Weighting Allowance
Contract Type: Permanent
Working Pattern: Full-time (37 hours per week)
Location: West Sussex Register Office, Crawley (Southgate Avenue, Crawley, RH10 6HG)
Interview Date: Tuesday 17 March and Thursday 19 March 2026
Regular attendance at your base location will be necessary, with a degree of flexible working subject to business requirements.
You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.
This role involves working closely with the public, colleagues, and external stakeholders.
About the Job
This opportunity is in the Ceremonies Team within this frontline service. You will be required to provide specialist advice, interpret complex legislation, and confidently explain legal requirements to carry out statutory registration functions.
You will need to be able to demonstrate excellent interpersonal skills when working with the public on a daily basis, including sensitivity, empathy and personal resilience.
The successful candidate will be:
- Interpreting complex marriage and civil partnership legislation
- Explaining the legal requirements of statutory and non-statutory ceremonies
- Making bookings for notices and ceremonies over the phone
- Answering enquiries from the general public over the phone
- Responding to written requests for information /guidance
- Taking notices of intent from members of the public in any of our offices. These face to face appointments take place in our offices around the county in Crawley, Horsham, Worthing and Chichester.
- Preparing and checking legal paperwork to enable a ceremony to go ahead.
- The role also involves training in and occasionally registering & conducting ceremonies in WSCC ceremony rooms and the licensed venues around the County. However, the majority of ceremonies are conducted at weekends by our sessional registrars.
- Registering ceremonies on the Registration online system.
Required Qualifications and Skills
- Degree, or equivalent qualification or experience, demonstrating a comparable level of applied knowledge in specific areas, e.g. statutory legislation, frontline service, research, evaluating and accurately recording information.
- Sound and reliable IT proficiency, including the use of various software systems such as Microsoft Office, along with the ability to quickly learn multiple service specific systems, to ensure the efficient and accurate execution of administrative and financial tasks.
- Demonstrable evidence of contributing to the provision of a professional, effective, and efficient service to a diverse range of clients and customers.
- Excellent literacy and numeracy skills to interpret and review statutory legislation, monitor and generate statistical data, and maintain accurate accounts.
- Strong problem-solving skills with the ability to anticipate issues, independently develop solutions, and make well-considered, pragmatic decisions that positively impact the service.
- You will need the ability to deal with people at very emotional and sometimes challenging times in their lives whilst also having the opportunity to interact with a diverse range of individuals, providing them with a warm and welcoming experience throughout the registration process.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave, an excellent local government pension scheme
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01275.
Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, satisfactory references, and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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