Senior Administrator
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Wisbech, PE13 3AB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9448-26-0043 |
Summary
This post requires the post holder to work collaboratively across our sites as and when required. To provide an office administrative support service to the MSK Physiotherapy Service and MSK Specialist Service. This post requires to answer enquiries in a courteous and professional manner by telephone, ensuring all messages and information is communicated appropriately.This will require the post holder to make an independent judgement as to whether the message needs to be dealt with by a qualified practitioner. Judgement will also be required to ascertain whether the message warrants urgent action. The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients. Maintain the waiting lists by: Processing the routine triage of referrals for all localities and pathways (Specialist) Responsibility for processing the urgent triage for all localities (Specialist). Redirect referrals to other services, following clinical triage, such as referring to secondary care. To attend to the process of Access To Records (ATRs) in relation to redacting and collating linking with Admin Lead and Clinical Lead. Ensuring GP referrals are added to the relevant waiting lists and appointments are booked into the appropriate services via SystmOne. Maintain and oversee SystmOne tasks lists on behalf of the MSK Service and liaising with GPs or admin staff within the GP practices as appropriate. To process referrals on the Electronic Referral Service (eRS) and SystmOne to include the booking of appointments and the attachment and retrieval of appropriate clinical letters. To assist with the B3 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too consultants letters, sending diagnostic requests, physio to specialist tasks, appointtment booking, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals. To manage and maintain patient information as required by SystmOne. Apply and maintain staff rotas on SystmOne with responsibility of recording annual leave, training days, non-working days and meetings. Assist in the cancelling and rescheduling of clinic appointments on SystmOne in line with clinicians request for annual leave and sickness. To attend and take minutes at meetings as required. To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy. Provide support with ordering stationery, clinical and ad hoc items using the relevant purchasing system and receipting orders following delivery. To ensure scanning of documents and photocopying and managing post as required. To provide reception support for the department as and when needed. This includes; liaising with patients, parents or guardians to arrange appointments, registering patients, obtaining diagnostic results and ensuring patients are booked in a timely manner and within the 18-week protocols. To undertake any other duties appropriate to the banding and support the Admin Lead as required. Support with projects / working groups and work with Administrators and Admin Leads to implement as and when required. To be led by the Admin Leads to support with the Referral To Treatment (RTT) process. To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the Datix system for investigation from the line manager. Raise jobs with the estates team for any issues or concerns with the building.