Digital Inclusion Apprenticeship
| Posting date: | 09 February 2026 |
|---|---|
| Salary: | £20,001.00 to £30,000.00 per year |
| Additional salary information: | Grade 2 (SCP 5-6) £25,583 to £25,989 |
| Hours: | Part time |
| Closing date: | 06 March 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Contract |
| Job reference: | 291187 |
Summary
Are you looking to kickstart a career in theandnbsp;community development/education and learning /local governmentandnbsp;industry?andnbsp;Why not come and work for us and gain a qualification!andnbsp;
Sunderland City Council has a strong commitment to apprentices and training and as aandnbsp;Digital Inclusionandnbsp;Apprentice, you will be provided with unparalleled support throughout the duration of your programme.andnbsp;andnbsp;
You will develop the skills you need for the job by workingandnbsp;alongsideandnbsp;Smart Cityandnbsp;colleaguesandnbsp;whilstandnbsp;gainingandnbsp;hands on experienceandnbsp;at the same time as working towards aandnbsp;Corporate Responsibility and Sustainability Practitioner Level 4andnbsp;qualification.andnbsp;andnbsp;andnbsp;
What you will be doing:andnbsp;
- Assist, engage and deliverandnbsp;accessible online and offline sessions, suchandnbsp;as;andnbsp;one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rigandnbsp;
- Support the digital recycling device bank and databank servicesandnbsp;
-andnbsp;Provide support to Digital Health Hubs, working in partnership with the Councilandnbsp;
-andnbsp;Assist Tech Mate volunteers to deliver digital confidence and digital - skills support to employees and digitally excluded customersandnbsp;
- Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skillsandnbsp;
- Contribute towards communication tools, such as, Go Online website and e-newsletterandnbsp;
-andnbsp;Following a structured apprenticeship framework to complete a professionalandnbsp;qualificationandnbsp;
Whatandnbsp;weandrsquo;reandnbsp;lookingandnbsp;for:andnbsp;
-andnbsp;Flexible approach to work with a genuineandnbsp;interest in supporting peopleandnbsp;toandnbsp;develop digitalandnbsp;literacy and confidenceandnbsp;
-andnbsp;Ability to communicate effectivelyandnbsp;andnbsp;
-andnbsp;IT skillsandnbsp;and knowledge in operating digital devices (PCs, laptops, smartphones)andnbsp;
-andnbsp;Initiative and the ability to work well in a teamandnbsp;
-andnbsp;Good organisation skills with the ability to plan, prioritise and be a problem solverandnbsp;
-andnbsp;A positive attitude and willingness to learnandnbsp;
-andnbsp;Ability to build strong relationships with a variety of customersandnbsp;
-andnbsp;Comfortable in dealing with multiple tasks and projectsandnbsp;
What we offer:andnbsp;
-andnbsp;A structured apprenticeship programme with full support from a trained assessor to complete the qualificationandnbsp;
-andnbsp;A workplace and developmental mentor to provide on-going supportandnbsp;
-andnbsp;Access toandnbsp;numerousandnbsp;development opportunitiesandnbsp;
-andnbsp;On-going support and encouragement from aandnbsp;knowledgeableandnbsp;and friendly teamandnbsp;
A range of benefits that promote wellbeing and help you thrive - at work and in everyday life.andnbsp;
Come and be part of something meaningful and help shape the future of ourandnbsp;City!andnbsp;
Noandnbsp;previousandnbsp;experience isandnbsp;requiredandnbsp;as full training will be provided.andnbsp;andnbsp;
Ifandnbsp;you areandnbsp;interestedandnbsp;in this role,andnbsp;please refer to the job description and person specification provided.andnbsp;andnbsp;andnbsp;
Theandnbsp;Smart Cityandnbsp;Teamandnbsp;are currently agile workingandnbsp;however, full time employeesandnbsp;are required toandnbsp;attend their place of workandnbsp;at City Hall, Sunderlandandnbsp;at leastandnbsp;twoandnbsp;days per weekandnbsp;so an element of your workandnbsp;mayandnbsp;be undertaken from home.andnbsp;andnbsp;andnbsp;One dayandnbsp;aandnbsp;week will beandnbsp;set aside for attending anandnbsp;educational institute,andnbsp;in person orandnbsp;online.andnbsp; There may potentially be a requirement to work unsociable hours on occasion.
For an informal discussion about this post please contactandnbsp;theandnbsp;Digital Inclusion Lead,andnbsp;nicol.mcconnell2@sunderland.gov.uk.andnbsp;andnbsp;
For furtherandnbsp;assistance, please contact Customer Enabling Services, Email:andnbsp;jobs@sunderland.gov.ukandnbsp;
Important Information:andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Sunderland City Council has a strong commitment to apprentices and training and as aandnbsp;Digital Inclusionandnbsp;Apprentice, you will be provided with unparalleled support throughout the duration of your programme.andnbsp;andnbsp;
You will develop the skills you need for the job by workingandnbsp;alongsideandnbsp;Smart Cityandnbsp;colleaguesandnbsp;whilstandnbsp;gainingandnbsp;hands on experienceandnbsp;at the same time as working towards aandnbsp;Corporate Responsibility and Sustainability Practitioner Level 4andnbsp;qualification.andnbsp;andnbsp;andnbsp;
What you will be doing:andnbsp;
- Assist, engage and deliverandnbsp;accessible online and offline sessions, suchandnbsp;as;andnbsp;one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rigandnbsp;
- Support the digital recycling device bank and databank servicesandnbsp;
-andnbsp;Provide support to Digital Health Hubs, working in partnership with the Councilandnbsp;
-andnbsp;Assist Tech Mate volunteers to deliver digital confidence and digital - skills support to employees and digitally excluded customersandnbsp;
- Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skillsandnbsp;
- Contribute towards communication tools, such as, Go Online website and e-newsletterandnbsp;
-andnbsp;Following a structured apprenticeship framework to complete a professionalandnbsp;qualificationandnbsp;
Whatandnbsp;weandrsquo;reandnbsp;lookingandnbsp;for:andnbsp;
-andnbsp;Flexible approach to work with a genuineandnbsp;interest in supporting peopleandnbsp;toandnbsp;develop digitalandnbsp;literacy and confidenceandnbsp;
-andnbsp;Ability to communicate effectivelyandnbsp;andnbsp;
-andnbsp;IT skillsandnbsp;and knowledge in operating digital devices (PCs, laptops, smartphones)andnbsp;
-andnbsp;Initiative and the ability to work well in a teamandnbsp;
-andnbsp;Good organisation skills with the ability to plan, prioritise and be a problem solverandnbsp;
-andnbsp;A positive attitude and willingness to learnandnbsp;
-andnbsp;Ability to build strong relationships with a variety of customersandnbsp;
-andnbsp;Comfortable in dealing with multiple tasks and projectsandnbsp;
What we offer:andnbsp;
-andnbsp;A structured apprenticeship programme with full support from a trained assessor to complete the qualificationandnbsp;
-andnbsp;A workplace and developmental mentor to provide on-going supportandnbsp;
-andnbsp;Access toandnbsp;numerousandnbsp;development opportunitiesandnbsp;
-andnbsp;On-going support and encouragement from aandnbsp;knowledgeableandnbsp;and friendly teamandnbsp;
A range of benefits that promote wellbeing and help you thrive - at work and in everyday life.andnbsp;
Come and be part of something meaningful and help shape the future of ourandnbsp;City!andnbsp;
Noandnbsp;previousandnbsp;experience isandnbsp;requiredandnbsp;as full training will be provided.andnbsp;andnbsp;
Ifandnbsp;you areandnbsp;interestedandnbsp;in this role,andnbsp;please refer to the job description and person specification provided.andnbsp;andnbsp;andnbsp;
Theandnbsp;Smart Cityandnbsp;Teamandnbsp;are currently agile workingandnbsp;however, full time employeesandnbsp;are required toandnbsp;attend their place of workandnbsp;at City Hall, Sunderlandandnbsp;at leastandnbsp;twoandnbsp;days per weekandnbsp;so an element of your workandnbsp;mayandnbsp;be undertaken from home.andnbsp;andnbsp;andnbsp;One dayandnbsp;aandnbsp;week will beandnbsp;set aside for attending anandnbsp;educational institute,andnbsp;in person orandnbsp;online.andnbsp; There may potentially be a requirement to work unsociable hours on occasion.
For an informal discussion about this post please contactandnbsp;theandnbsp;Digital Inclusion Lead,andnbsp;nicol.mcconnell2@sunderland.gov.uk.andnbsp;andnbsp;
For furtherandnbsp;assistance, please contact Customer Enabling Services, Email:andnbsp;jobs@sunderland.gov.ukandnbsp;
Important Information:andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.