Customer Care Officer
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | Bristol, BS10 5NB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9339-26-0146 |
Summary
Operational Support & Continuous Improvement Monitor equipment functionality (parking machines, access control devices) and report faults. Maintain up-to-date knowledge of parking policy and access control developments. Review and improve procedures, recommending changes to enhance service quality and efficiency. Compliance & Governance Ensure confidentiality and compliance with GDPR and Trust SOPs at all times. Adhere to infection control, safeguarding, equality, and health & safety policies. Operational Support to Wider Parking Team Support Parking Attendants on the ground when required: assisting with traffic flow management, offering customer direction, and helping to maintain a safe and orderly parking environment. This may include issuing warnings or Parking Charge Notices (PCNs) where appropriate and in line with Trust protocols. Provide flexible, handson assistance to the wider Parking Team during periods of high demand, operational pressure, or planned closures. Demonstrable Behaviours Must be able to demonstrate support and guidance when dealing with public and staff enquiries. Must be able to demonstrate support and guidance when dealing with public and staff enquiries. Must be able to demonstrate a desire to start work on time and carry out your daily duties as requested.