IT and Data Facilitator
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £37,091.00 to £39,757.00 per year |
| Additional salary information: | £37091.00 - £39757.00 a year |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | London, SE21 8AU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0322-26-0000 |
Summary
IT and Data Facilitator Full Time Paxton Green Group Practice Job Summary Paxton Green Group Practice is seeking an IT and Data Facilitator to support the smooth day-to-day running of our clinical IT systems, provide responsive IT support to staff, and deliver data insights to support quality improvement and contract performance. The post holder will work as part of the practice IT team, supporting core systems including EMIS Web, Docman, AccuRx and Check Cloud telephony. They will also support staff training and patient education initiatives and contribute to data quality and performance reporting including QOF/QIA. The role plays an important part in maintaining safe, secure and resilient digital services in a busy general practice environment, while ensuring staff and patients can make effective use of available technology and digital tools. The post holder reports to the Operations Manager for day-to-day management, with senior oversight from the Practice Manager. Technical direction is provided by the Lead IT GP Partner for strategic IT projects and complex technical matters. The post holder will work independently on routine operations while maintaining clear communication and escalation pathways. The post holder will work as part of a two-person IT team alongside the existing IT and Data Facilitator, sharing responsibilities for IT support, infrastructure maintenance and data reporting across the practice Early Shift : 7.45 am - 4.15 pm (E) Late Shift : 7.45 am - 4.15 pm (L) Week pattern : Mon E, Tue E, Wed L, Thu L and Fri L For Annual Leave or other cover all above shifts will be E (Early) All shifts E & L will be Paxton Green site based there will be no hybrid working or change of above times as operational need to support the GPs, staff and trainees clinically, in a large medical training practice and a lot of trainees user turnover (placements changing) Closing Date: 17th March 2026, Shortlisting for Interview : 18th March. Interviews & technical test on site at Paxton : Wed 25th March Key Responsibilities IT Support & Infrastructure (Primary Focus) Provide first- and second-line IT support to clinical and non-clinical staff Troubleshoot issues relating to PCs, printers, network access and clinical systems Support onboarding and user access management (EMIS/NHSmail/Microsoft 365) Assist with administration and troubleshooting of Check Cloud telephony system Monitor and maintain on-premise server infrastructure with appropriate escalation Liaise with external suppliers and NHS support services as needed Support business continuity and system recovery during outages Maintain documentation, asset records and IT stock management Data & Reporting Support Run routine performance and data quality reports (QOF/QIA/enhanced services) Support EMIS searches, reporting and analysis to optimize contract performance Generate targeted patient recall lists and support recall coordination as needed Assist with batch messaging/invites in collaboration with the admin team Present data in clear formats to support service improvement and clinical decision-making Training & Patient Support Support staff training on clinical systems and digital tools Promote online patient services (NHS app, repeat prescriptions, appointment booking, access to records) Provide patient education and support in reception and waiting areas Support new staff induction and ongoing communications about system changes Governance, Safety & Compliance Handle patient-identifiable data in accordance with NHS IG and GDPR Support cyber security best practice and contribute to DSPT compliance Maintain awareness of and support clinical risk considerations in digital systems Detailed Duties by Support Level Level 1 Front-line User Support Staff internal IT helpdesk and respond to support requests within agreed timescales End-user troubleshooting (Windows, printers, scanners, logins) Operational support for EMIS Web, Docman, AccuRx and other clinical systems Telephony user support (Check Cloud system administration and troubleshooting) Level 2 Practice Systems Support Installation and configuration of practice hardware and software Setting up new users on computer and telephone systems Routine system monitoring and checks Supplier liaison and incident escalation Stock management of IT deliveries and equipment Support for business continuity during system disruptions Level 3 Advanced Infrastructure & Data Support On-premise server monitoring, backup verification and first-line diagnosis Server and workstation imaging, deployment and configuration Network infrastructure support with appropriate escalation Windows Server administration including event log monitoring EMIS searches, ad hoc reports and dashboards (QOF/QIA/contract performance) Patient recall list generation and batch communications support Data analysis to identify service improvement opportunities and revenue optimization Contribute to information governance, cyber security and DSPT compliance Note: Occasional flexibility may be required during major system incidents or planned maintenance windows.