Portfolio Officer
| Posting date: | 06 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | Carlisle, Cumbria |
| Company: | Riverside |
| Job type: | Permanent |
| Job reference: | 5582 |
Summary
Job Title: Portfolio Officer
Contract Type: Fixed term for up to 6 months
Salary: £30,302.64 (£31,238.97 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week, full time
Working Pattern: Monday to Friday, Hybrid
Location: Carlisle, Cumbria Covering a geographical area between Lancaster and Carlisle plus a handful of properties in Manchester. Frequent travel to properties across Cumbria and Lancaster as required and Manchester one to two times per year.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Portfolio Officer
To deliver effective housing management services and act as an ‘account manager’ for third parties relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first.
About you
We are looking for someone with
• Proven track record of delivering a high quality customer service function, preferably in the housing sector.
• Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
• Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.