Client Service Advisor
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mawrth 2026 |
| Lleoliad: | Glasgow |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ecruit |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CSA1 Glasgow UK-22293 |
Crynodeb
Customer Service Advisor Job Description
Patons Insurance are a leading taxi insurance provider based in Glasgow, Edinburgh, Dundee, Stockton, Liverpool, Manchester.
The Job:
A Customer Service Advisor is responsible for the customer journey: in the first instance providing Customer Service and Admin support connected to their insurance needs, be it by phone, in person, via post, e-mail, website or referrals, ensuring the Company and FCA rules and guidelines are followed whilst providing the best customer journey possible
What you will do:
• Provide an excellent level of customer service (dealing with queries and administering policies) as a Customer Service Advisor offering support via the full range of Insurance products provided by the company in connection with customer requirements and needs for Adjustments and Claims support.
• To provide a friendly and efficient service notifying customers of all relevant information complying with the company and FCA requirement.
• Plan and process mid-term adjustments and customer service queries to efficiently control your own, and others within the teams, workload ensuring Individual and company service standards are achieved.
• To achieve objectives of individual and team goals and to contribute to the team developing effective relationships internally and externally.
• Make a positive input into the team effectiveness, suggesting improvements to work systems and processes.
• Lead by example and be an active part of the team in achieving sales, renewals, service and admin goals
• Ensure company brand materials and working space meet and exceed company presentation standards
• Keep your product and industry knowledge relevant and up to date by undertaking Continuous Professional Development
• Adhere to both Company and FCA rules and guidelines
• Any Ad-hoc duties that may be deemed relevant by management
What you need to bring:
• Product knowledge and Industry Experience
• Motivational Skills
• Results driven
• Self-Motivation
• Teamwork
• Organisational and Time-Management skills
• Oral and Written communication skills
• IT literate
Expected Behaviours:
• Act in an honest and open manner at all times with both the customer and the firm in all matters
• Have a customer focused approach
• Ensure that business transactions are conducted in a way that is clear and straightforward
• Act with integrity by demonstrating fairness and impartiality
• To follow the firms policy on Treating Customers Fairly and the FCA Code of Conduct (COCON)