Customer Success Advisor (Instructor Support)
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £26,500 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | HG4 1AJ |
| Remote working: | On-site only |
| Company: | Bill Plant Driving School Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Success Advisor (Instructor Support)
£26,500 - £28,000 per year | Full-time | Permanent
Location: Ripon – office-based (commutable from Harrogate, York, Thirsk, Northallerton)
Monday to Friday | No weekends | No evenings
Please note this is NOT a sales role
There is no cold calling, no commission, and no sales targets.
About the Role
We’re recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK’s largest and most trusted driving tuition providers.
This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors.
You’ll help instructors grow their businesses, solve problems, and deliver great experiences to learners — supported by a friendly, collaborative team.
What You’ll Be Doing
In this Customer Success / Relationship Management role, you will:
• Build long-term relationships with driving instructors
• Provide customer support and business guidance via regular calls
• Support instructor onboarding during their first 6 months
• Coach instructors on planning, growth, and pupil supply
• Resolve queries with empathy and professionalism
• Work closely with marketing, training, accounts, and vehicle teams
• Keep accurate records using CRM systems and Outlook
This role suits someone who enjoys helping people succeed, not selling to them.
Skills & Experience
We’re open to different backgrounds. Experience may include:
• Customer Success or Customer Support
• Relationship Management or Account Management (non-sales)
• Client Onboarding or Member Support
• Business Support or Coaching
• CRM systems and Microsoft Outlook
• Stakeholder management and problem solving
No degree required. Full training provided.
Who This Role Is Ideal For
This role is particularly well suited to people from:
• Customer support or customer success roles
• Hospitality or retail management
• Call centre senior advisor or team leader roles
• Education, training, or membership organisations
If you’re organised, positive, resilient, and enjoy building relationships, you’ll thrive here.
What You’ll Get
• £26,500-£28,000 salary
• Permanent, full-time role
• Monday to Friday working hours
• No weekends or shift work
• Free on-site parking and cycle-to-work scheme
• Health & wellbeing programme
• Supportive team culture and regular company events
• Full training and clear progression opportunities
This is a long-term career opportunity, not just a job.
About Bill Plant Driving School
Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.
Apply Now
If you’re looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we’d love to hear from you.
£26,500 - £28,000 per year | Full-time | Permanent
Location: Ripon – office-based (commutable from Harrogate, York, Thirsk, Northallerton)
Monday to Friday | No weekends | No evenings
Please note this is NOT a sales role
There is no cold calling, no commission, and no sales targets.
About the Role
We’re recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK’s largest and most trusted driving tuition providers.
This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors.
You’ll help instructors grow their businesses, solve problems, and deliver great experiences to learners — supported by a friendly, collaborative team.
What You’ll Be Doing
In this Customer Success / Relationship Management role, you will:
• Build long-term relationships with driving instructors
• Provide customer support and business guidance via regular calls
• Support instructor onboarding during their first 6 months
• Coach instructors on planning, growth, and pupil supply
• Resolve queries with empathy and professionalism
• Work closely with marketing, training, accounts, and vehicle teams
• Keep accurate records using CRM systems and Outlook
This role suits someone who enjoys helping people succeed, not selling to them.
Skills & Experience
We’re open to different backgrounds. Experience may include:
• Customer Success or Customer Support
• Relationship Management or Account Management (non-sales)
• Client Onboarding or Member Support
• Business Support or Coaching
• CRM systems and Microsoft Outlook
• Stakeholder management and problem solving
No degree required. Full training provided.
Who This Role Is Ideal For
This role is particularly well suited to people from:
• Customer support or customer success roles
• Hospitality or retail management
• Call centre senior advisor or team leader roles
• Education, training, or membership organisations
If you’re organised, positive, resilient, and enjoy building relationships, you’ll thrive here.
What You’ll Get
• £26,500-£28,000 salary
• Permanent, full-time role
• Monday to Friday working hours
• No weekends or shift work
• Free on-site parking and cycle-to-work scheme
• Health & wellbeing programme
• Supportive team culture and regular company events
• Full training and clear progression opportunities
This is a long-term career opportunity, not just a job.
About Bill Plant Driving School
Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.
Apply Now
If you’re looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we’d love to hear from you.