Front Office Manager
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £34,000 depending on experience |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | RH7 6PQ |
| Remote working: | On-site only |
| Company: | Arena Racing Company |
| Job type: | Permanent |
| Job reference: | 303041JCP |
Summary
Are you passionate about exceptional guest service and ready to lead a team that creates unforgettable first impressions?
We’re looking for a confident, people-focused Front Desk Manager to lead our Front Office team — the friendly faces who meet, greet, and shape the memories our guests take home. If you thrive on motivating others, anticipating guest needs, and consistently going the extra mile, this could be the perfect role for you.
Job Summary
As Front Desk Manager, you will be responsible for the daily operation of the Front Desk and the leadership of the Front Office team. You’ll work hands-on with associates to ensure smooth guest arrivals and departures, delivering consistently high service standards while maximising guest satisfaction, team engagement, and departmental financial performance.
Key Responsibilities
Deliver outstanding guest service and resolve complaints professionally and effectively
Maximise room revenue through upselling and strategic initiatives
Ensure full compliance with Marriott brand standards and audit requirements
Lead, coach, and develop the Front Office team through regular reviews and training
Oversee daily Front Desk operations, including rotas, reporting, and guest facility bookings
Promote safety, compliance, and strong cross-department communication
Use hotel systems (Opera, GXP, MARSHA) to monitor performance and guest satisfaction
Qualifications & Skills
Diploma or equivalent qualification
Minimum 3 years’ experience in a hotel Front Office leadership role
Strong working knowledge of Marriott systems
Excellent leadership, communication, and customer service skills
Highly organised, proactive, and professional
What is ARC?
We are guided by our values:
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks
As part of the ARC family, you’ll enjoy:
Annual passes to attend any of our 21 venues
Discounted food and ARC days out
Discounted hotel stays
Cycle to Work scheme
Study assistance schemes
Holiday allowance increasing with service, up to 28 days
Company life assurance scheme
Discretionary group annual bonus scheme
Internal development programmes to support your career progression
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
We’re looking for a confident, people-focused Front Desk Manager to lead our Front Office team — the friendly faces who meet, greet, and shape the memories our guests take home. If you thrive on motivating others, anticipating guest needs, and consistently going the extra mile, this could be the perfect role for you.
Job Summary
As Front Desk Manager, you will be responsible for the daily operation of the Front Desk and the leadership of the Front Office team. You’ll work hands-on with associates to ensure smooth guest arrivals and departures, delivering consistently high service standards while maximising guest satisfaction, team engagement, and departmental financial performance.
Key Responsibilities
Deliver outstanding guest service and resolve complaints professionally and effectively
Maximise room revenue through upselling and strategic initiatives
Ensure full compliance with Marriott brand standards and audit requirements
Lead, coach, and develop the Front Office team through regular reviews and training
Oversee daily Front Desk operations, including rotas, reporting, and guest facility bookings
Promote safety, compliance, and strong cross-department communication
Use hotel systems (Opera, GXP, MARSHA) to monitor performance and guest satisfaction
Qualifications & Skills
Diploma or equivalent qualification
Minimum 3 years’ experience in a hotel Front Office leadership role
Strong working knowledge of Marriott systems
Excellent leadership, communication, and customer service skills
Highly organised, proactive, and professional
What is ARC?
We are guided by our values:
We embrace diversity
We develop our people
We care for our visitors
We think about our impact
We are proud of our sport
Work Perks
As part of the ARC family, you’ll enjoy:
Annual passes to attend any of our 21 venues
Discounted food and ARC days out
Discounted hotel stays
Cycle to Work scheme
Study assistance schemes
Holiday allowance increasing with service, up to 28 days
Company life assurance scheme
Discretionary group annual bonus scheme
Internal development programmes to support your career progression
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.