Administrator
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24000-24000 per annum |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | West Midlands, B70 8GS |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307604-43954486 |
Summary
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GSSalary: £24,000.00 per annum plus Serco benefitsSchedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GSSalary: £24,000.00 per annum plus Serco benefitsSchedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
ADMINISTRATOR
Location: Restart, West Bromwich B70 8GS Salary: £24,000.00 per annum plus Serco benefits Schedule: 37.5 hours per week, Monday – Friday 9am – 5pm (flexible during office hours)
Ready to impact a better future?
As an Administrator in our Restart team, you’ll support our Operations Team delivering the Restart Contract. This is a key role providing high-quality administrative and customer service support to colleagues and programme participants, helping to ensure the smooth and compliant delivery of services.
What you’ll do as a Administrator
- Deliver consistently high levels of customer service to participants, learners, and colleagues (face-to-face, telephone, and email)
- Manage reception duties and ensure a professional, welcoming environment
- Monitor shared inboxes and respond to or escalate queries as appropriate
- Handle phone enquiries, escalating where necessary
- Maintain accurate participant and learner records across IT systems
- Support booking of rooms, tutors, courses, and external examinations
- Manage petty cash and participant expense reimbursements
- Order office supplies and support facilities and office management
- Assist with business continuity, health & safety, and administrative processes
- Support learning delivery administration, including attendance tracking, certification, and learner registrations
- Undertake additional duties appropriate to the role
Does this sound like you?
- Excellent customer service, communication, and interpersonal skills
- NVQ Level 3 in Business Administration (or equivalent experience)
- Strong IT skills, including MS Office (Teams, Outlook, Word, Excel, PowerPoint)
- High attention to detail with accurate data entry skills
- Ability to manage workload proactively and meet deadlines
- Flexible, professional, and able to work independently and as part of a team
Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.