Adviser
| Posting date: | 05 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 March 2026 |
| Location: | Cardiff, Cardiff County |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Royal College of Nursing |
| Job type: | Permanent |
| Job reference: | REQ000047 |
Summary
Adviser
Cardiff Gate, 21-35 hours, permanent and fixed term contracts available
Salary per annum: £39,018- £44,079* (pro-rata)
Imagine being faced with a world of exciting possibilities that could ultimately enable you to support our members and help shape the health policies of the future. As the UK’s largest trade union and professional body for nursing, we support over half a million members with unwavering loyalty and total commitment. We represent and develop them, support their practice and lobby on their behalf to make a positive difference to their working lives.
The role
Do you have a head for problem solving? Are you great with people? Quick to learn and love a challenge? If so, you sound like the type of person who would make a great Adviser.
Advisers receive comprehensive training, the role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background – this experience would give you a head start but is not essential. Advisers resolve around two-thirds of contacts themselves, arranging further support where members need local or specialist RCN services. Calls are not scripted, which gives advisers autonomy to help our members.
As an Adviser you’d be making a real difference to RCN members. Every day of the year, our contact centre provides telephone and written (email and livechat) support on a wide range of work-related topics. We empower our members by ensuring they understand their rights and responsibilities in the workplace.
You can see the breadth of our advice at http://www.rcn.org.uk/get-help
You will be required to work in the Cardiff Gate office for approximately eight weeks to undertake your induction training. Following this you will work in the office for a minimum of two days a week. This is to allow us to fully support you in your journey as an Adviser.
The Adviser role involves evening (until 8:30pm) and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently Advisers work up to one weekend in five on a predictable rotation.
We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members. To find out more about us please visit https://careers.rcn.org.uk/Find-your-place/Contact-centre and see our write up at https://www.walesonline.co.uk/special-features/royal-college-nursing-trade-union-30750034
The person
To join us you’ll need:
A proven record of excellent customer service skills
To excel at verbal and written communication
Strong problem solving and reasoning skills
Be technologically proficient
Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up
Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role
Be committed to self-directed learning
You don't necessarily need a clinical background, knowledge of employment law or university education to be a successful candidate. Instead, we require people who have insight and relevant life skills and experiences.
Those applying should be able to apply problem solving skills in real world situations. The issues that Advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.
What we offer you
Our pay is highly competitive with annual leave up to 43 days including bank holidays.
We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme. Balancing work and life commitments is important to us as a diverse organisation, and we understand everyone has different needs.
Advisers are based at Cardiff Gate since in person interaction within the team is important for development and wellbeing, however hybrid working is available following induction.
We are a very friendly team; we will welcome and support you.
Our selection process
Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact our duty manager on 01633 744704.
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 05 February 2026
Please note, this is a rolling advertisement and applications will be reviewed as they are received. Start dates will be in Spring or Autumn 2026.
Selection dates: March, April and May 2026
Cardiff Gate, 21-35 hours, permanent and fixed term contracts available
Salary per annum: £39,018- £44,079* (pro-rata)
Imagine being faced with a world of exciting possibilities that could ultimately enable you to support our members and help shape the health policies of the future. As the UK’s largest trade union and professional body for nursing, we support over half a million members with unwavering loyalty and total commitment. We represent and develop them, support their practice and lobby on their behalf to make a positive difference to their working lives.
The role
Do you have a head for problem solving? Are you great with people? Quick to learn and love a challenge? If so, you sound like the type of person who would make a great Adviser.
Advisers receive comprehensive training, the role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background – this experience would give you a head start but is not essential. Advisers resolve around two-thirds of contacts themselves, arranging further support where members need local or specialist RCN services. Calls are not scripted, which gives advisers autonomy to help our members.
As an Adviser you’d be making a real difference to RCN members. Every day of the year, our contact centre provides telephone and written (email and livechat) support on a wide range of work-related topics. We empower our members by ensuring they understand their rights and responsibilities in the workplace.
You can see the breadth of our advice at http://www.rcn.org.uk/get-help
You will be required to work in the Cardiff Gate office for approximately eight weeks to undertake your induction training. Following this you will work in the office for a minimum of two days a week. This is to allow us to fully support you in your journey as an Adviser.
The Adviser role involves evening (until 8:30pm) and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead. Currently Advisers work up to one weekend in five on a predictable rotation.
We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members. To find out more about us please visit https://careers.rcn.org.uk/Find-your-place/Contact-centre and see our write up at https://www.walesonline.co.uk/special-features/royal-college-nursing-trade-union-30750034
The person
To join us you’ll need:
A proven record of excellent customer service skills
To excel at verbal and written communication
Strong problem solving and reasoning skills
Be technologically proficient
Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up
Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty. This is not a signposting role
Be committed to self-directed learning
You don't necessarily need a clinical background, knowledge of employment law or university education to be a successful candidate. Instead, we require people who have insight and relevant life skills and experiences.
Those applying should be able to apply problem solving skills in real world situations. The issues that Advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.
What we offer you
Our pay is highly competitive with annual leave up to 43 days including bank holidays.
We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme. Balancing work and life commitments is important to us as a diverse organisation, and we understand everyone has different needs.
Advisers are based at Cardiff Gate since in person interaction within the team is important for development and wellbeing, however hybrid working is available following induction.
We are a very friendly team; we will welcome and support you.
Our selection process
Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact our duty manager on 01633 744704.
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 05 February 2026
Please note, this is a rolling advertisement and applications will be reviewed as they are received. Start dates will be in Spring or Autumn 2026.
Selection dates: March, April and May 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.