Operations Administrator
| Dyddiad hysbysebu: | 05 Chwefror 2026 |
|---|---|
| Cyflog: | £12.75 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £23,200 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mawrth 2026 |
| Lleoliad: | Burntwood, Staffordshire, WV1 4XB |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4768263_1770288901 |
Crynodeb
Your new company
Hays are pleased to be working with this reputable and long-established charity that makes a real impact on peoples' lives.
Your new role
- Attend and actively contribute to internal stakeholder meetings.
- Ensure all tasks are completed in accordance with data confidentiality requirements and GDPR compliance.
- Identify potential non‑compliance issues within established processes and escalate them to the Exam and Results Services Managers.
- Resolve service tickets proactively and efficiently, meeting agreed KPIs.
- Highlight and escalate any significant issues or incidents to the Exam and Results Services Managers.
- Assist in resolving major issues and incidents as needed.
- Identify emerging trends and support their investigation and reporting.
- Take ownership of proactive and effective problem‑solving.
- Collaborate with coordinators and managers to complete root cause analysis for incidents and significant issues.
- Work in line with exam and results service SLAs and KPIs.
- Support the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction.
- Contribute to internal and external audits when required.
- Provide support with incident management within the Fulfilment and Operational Delivery team.
What you'll need to succeed
- Process exams and results to KPI, with a high attention to detail.
- Regular communication with stakeholders to exchange relevant information and activity updates.
- Consistent achievement of KPIs and SLAs.
- Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows.
- Ensure accurate and on-time results through data flows.
What you'll get in return
You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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