CUSTOMER CARE AGENT
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £14.71 to £29.42 per hour |
| Hours: | Full time |
| Closing date: | 07 March 2026 |
| Location: | Gatwick, West Sussex, RH6 0PJ |
| Remote working: | On-site only |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | JN -072025-1479_1770302498 |
Summary
CUSTOMER CARE AGENT
London Gatwick Airport | Wilson James (via The Best Connection - Aviation)
The Best Connection - Aviation is currently hiring Customer Care Agent to work with Wilson James at London Gatwick Airport. This role is ideal for someone who enjoys helping people and thrives in a fast-paced airport environment within the logistics distribution and supply chain industry. .You will be supporting passengers who require additional assistance and helping to ensure their airport journey is safe, comfortable, and stress-free during the busy seasonal period.
What We Offer- Hourly rate: £14.71
- Bank Holiday rate: £29.42
- Part-time hours: 6-hour shifts
- Shift patterns: 4 days on / 4 days off or 3 days on / 4 days off
- Flexibility required across all shift times
- Weekly pay every Friday
- Overtime available
This is a temporary seasonal position, with the potential to move into a permanent role.
Your Day-to-Day Duties as a Customer Care Agent- Deliver a high standard of passenger care and assistance
- Guide and accompany passengers with reduced mobility through the airport
- Operate wheelchairs and electric buggies safely
- Assist passengers with baggage where necessary
- Check equipment daily and report any faults
- Maintain cleanliness and readiness of all mobility equipment
- Liaise with the airport control team using handheld devices
- Accurately complete required documentation
- Support operational teams with additional tasks as needed
- Friendly, reliable, and customer-focused individuals
- Strong communication skills and a professional approach
- Ability to work independently in a busy environment
- Calm under pressure with good time-management skills
- Full UK driving licence is essential
- Airport or passenger service experience is beneficial but not required
- Ability to speak additional languages is an advantage
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Provide a full 5-year address history
- Attend an Aviation Security Course (Paid for by us!)