Business Support Manager | Central and North West London NHS Foundation Trust

Posting date:	05 February 2026
Salary:	Not specified
Additional salary information:	£47,810 - £54,710 Per Annum
Hours:	Full time
Closing date:	07 March 2026
Location:	Milton Keynes, MK7 6AA
Company:	CNWL NHS Foundation Trust
Job type:	Permanent
Job reference:	7786763/333-D-MK-CM-1185

Summary

The Admin Hub consists of service lines including Single Points of Access for Adult and Children’s Services and a Business Support Team. This is a new function to the Directorate and the post holder will require , creativity, and a solution focussed approach to problem solving to ensure effectiveness as the service is implemented, Core to the role is partnership working with other single points of contact and referral hubs across the Milton Keynes System including management of several highly complex tasks to ensure delivery against statutory and safeguarding requirements across adult and children’s services.

Please note interviews will be face to face, we will not be able to accommodate a remote interview.

Did you use AI (like ChatGPT or other tools) to help with your application? (This won’t count against you; it just helps us understand how people are applying and to assess applications fairly.) please state in your application.

We’re looking for an organised, proactive Business Support Manager to lead our administrative functions and keep our services running smoothly. In this role, you’ll manage day‑to‑day business support operations, oversee admin teams, and ensure our systems, processes, and resources are used effectively.


You’ll coordinate key activities such as reporting, governance, finance support, and workforce administration, while driving improvements that make our services more efficient and responsive. This is a great opportunity for someone who enjoys problem‑solving, supporting teams, and creating structure in a busy environment.


If you’re a strong communicator with excellent organisational skills and experience managing business support or administrative teams, we’d love to hear from you.



There’s a place for you at CNWL.

We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We aim to employ only the best people; our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.



The post reports directly to the Service Manager.

To provide clear leadership across Admin hubs, ensuring efficient and robust processes exist to support the delivery of the service to meet the requirements of service users, clinical teams and the Milton Keynes System.



· To provide leadership for admin functions across CHS, and leading work to introduce streamlined, consistent working processes and practices for complex processes across the Admin hub teams.

· The post holder will work as part of a dynamic leadership team in delivering an effective service supporting managers and team leads.

· The post-holder will be responsible for delivering KPIs and ensuring a culture of continuous improvement across all teams.



· To provide high quality service, initiative and administrative support including information and analysis.



· To undertake reporting and analysis of information to support delivery and ensure timely delivery of data and information in line KPIs and statutory requests.



· To deputise for Service Manager/seniors where requested in internal and external meetings.



· To recruit, lead and manage a team of administrators and business support staff who are responsible for delivering a high-quality efficient administration and business support service to enable effective delivery of clinical services working from a variety of sites


This advert closes on Sunday 15 Feb 2026

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