Team Manager
| Posting date: | 05 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | BT66 6SY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 90197 |
Summary
Team Manager
What we do:
We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, and engaging with emergency service when required, in a timely and professional manner.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42.5hrs per week, Monday-Friday with rotating shift pattern (6am-2.30pm, 11am-7.30pm and 3pm-11.30pm)
Salary: £31,886.40 per annum
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Responsibilities:
-Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels
-Sets targets, implement guidelines, and assist with any issues the employees may have.
-Ensure that all team members understand the team's objectives and work together to achieve our goals.
-Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified.
-Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard.
-Track daily/weekly/monthly performance to present data to clients on productivity and success against KPI's.
Do you meet the below?
-Be an effective leader with the ability to communicate efficiently
-Able to make responsible and effective decisions
-Be able to meet targets and handle a high-pressure environment
-Inspire and motivate team members. Lead by example.
-Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
-Ability to multi-task, prioritise daily workload and meet team deadlines
-Accuracy and attention to detail
-To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with IS) 27001 standards and procedures.
Essential:
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
What we do:
We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, and engaging with emergency service when required, in a timely and professional manner.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42.5hrs per week, Monday-Friday with rotating shift pattern (6am-2.30pm, 11am-7.30pm and 3pm-11.30pm)
Salary: £31,886.40 per annum
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
-Free on-site parking
Responsibilities:
-Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels
-Sets targets, implement guidelines, and assist with any issues the employees may have.
-Ensure that all team members understand the team's objectives and work together to achieve our goals.
-Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified.
-Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard.
-Track daily/weekly/monthly performance to present data to clients on productivity and success against KPI's.
Do you meet the below?
-Be an effective leader with the ability to communicate efficiently
-Able to make responsible and effective decisions
-Be able to meet targets and handle a high-pressure environment
-Inspire and motivate team members. Lead by example.
-Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
-Ability to multi-task, prioritise daily workload and meet team deadlines
-Accuracy and attention to detail
-To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
-To undertake additional duties in line with management requests as required.
-Comply with IS) 27001 standards and procedures.
Essential:
-Applicants must have a 5-year checkable history.
-You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.