Visitor Experience Officer
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £9,757 per year |
| Hours: | Part time |
| Closing date: | 22 February 2026 |
| Location: | Llanelli, Carmarthenshire |
| Remote working: | On-site only |
| Company: | Wildfowl & Wetlands Trust |
| Job type: | Permanent |
| Job reference: | 739 |
Summary
About The Role
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities.
It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike.
Working pattern
Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons. The salary will be paid in equal monthly amounts.
Hours may vary through the seasons.
This is a site-based role at WWT Llanelli Wetland Centre
Includes regular weekend, evening and public holiday working
Occasional local travel may be required (driving licence desirable but not essential)
About You
What we’re looking for
Experience in a customer-facing or visitor-focused role
Confidence engaging with the public and providing a warm, friendly welcome
Experience supporting events, activities or visitor experiences
Ability to work well as part of a team
A positive, proactive attitude and good communication skills
An interest in nature, wildlife or conservation
Ability to maintain high standards of presentation and visitor experience
Comfortable working with volunteers and supporting group activities
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from our Employee Assistance Programme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities.
It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike.
Working pattern
Average 15 hours per week over 2 - 3 days on an annualised hours contract. Hours may vary through the seasons. The salary will be paid in equal monthly amounts.
Hours may vary through the seasons.
This is a site-based role at WWT Llanelli Wetland Centre
Includes regular weekend, evening and public holiday working
Occasional local travel may be required (driving licence desirable but not essential)
About You
What we’re looking for
Experience in a customer-facing or visitor-focused role
Confidence engaging with the public and providing a warm, friendly welcome
Experience supporting events, activities or visitor experiences
Ability to work well as part of a team
A positive, proactive attitude and good communication skills
An interest in nature, wildlife or conservation
Ability to maintain high standards of presentation and visitor experience
Comfortable working with volunteers and supporting group activities
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
Wake up every day knowing your work is helping to restore wetlands, and our world
Be surrounded and inspired by our team of passionate, dedicated people
33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
Free entry to all our wetland centres, including your family
Free car parking and secure bike storage areas
Colleague discount on shopping and memberships
Cycle to work scheme
Contributory pension scheme
Life Assurance of three times your salary, for peace of mind for your loved ones
Independent personal, workplace and financial advice from our Employee Assistance Programme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410