Customer Services Advisor
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £26,403 to £28,142 per year, pro rata |
| Hours: | Part time |
| Closing date: | 16 February 2026 |
| Location: | NG34 7EF |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | North Kesteven District Council |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Services Advisor
Permanent, Part-time – 29.5 Hours per week Mon, Tues, Thurs and Fri
Grade A2 - £26,403 - £28,142 per annum
North Kesteven District Council is seeking an experienced professional to join the Customer Services team; This post puts you at the heart of the Council and Customer focused department which is critical in the delivery of the Council’s services through telephone, face-to-face and via Email.
Job Requirements:
• Skill and aptitude for delivering excellent Customer Service
• Previous experience of working in a call centre/Reception environment
• Attention to detail
• Ability to use Microsoft Office
• Ability to demonstrate using multiple IT Systems
• Strong organisational skills
Key Responsibilities:
• Dealing with incomes calls/visitors/Emails to the organisation
• Supporting other departments to deliver their services
• Processing payments
• Processing service requests with clear and concise information
Key Attributes:
• Demonstrate strong understanding of empathy skills
• Excellent reactive listening skills
• The ability to multitask in a busy environment
• Excellent communication skills
You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of customer service at an operational level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes, this could be the role for you.
If you would like an informal chat about this post, please call Laura Reeson, Customer Services Supervisor on 01529 414155
To complete an application form and further details, please visit our website www.n-kesteven.gov.uk
The closing date for all applications is 16th February 2026
The interview date will be 24th February 2026
Permanent, Part-time – 29.5 Hours per week Mon, Tues, Thurs and Fri
Grade A2 - £26,403 - £28,142 per annum
North Kesteven District Council is seeking an experienced professional to join the Customer Services team; This post puts you at the heart of the Council and Customer focused department which is critical in the delivery of the Council’s services through telephone, face-to-face and via Email.
Job Requirements:
• Skill and aptitude for delivering excellent Customer Service
• Previous experience of working in a call centre/Reception environment
• Attention to detail
• Ability to use Microsoft Office
• Ability to demonstrate using multiple IT Systems
• Strong organisational skills
Key Responsibilities:
• Dealing with incomes calls/visitors/Emails to the organisation
• Supporting other departments to deliver their services
• Processing payments
• Processing service requests with clear and concise information
Key Attributes:
• Demonstrate strong understanding of empathy skills
• Excellent reactive listening skills
• The ability to multitask in a busy environment
• Excellent communication skills
You will be required to apply a high level of attention to detail when carrying out this role, to support the delivery of customer service at an operational level and show an appreciation of the contribution local government can make to the welfare of the people living, working, and visiting the district. If you feel you have what it takes, this could be the role for you.
If you would like an informal chat about this post, please call Laura Reeson, Customer Services Supervisor on 01529 414155
To complete an application form and further details, please visit our website www.n-kesteven.gov.uk
The closing date for all applications is 16th February 2026
The interview date will be 24th February 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.