Reviewing Officer
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £12,735 per year |
| Hours: | Part time |
| Closing date: | 18 February 2026 |
| Location: | B6 4AH |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Penderels Trust |
| Job type: | Permanent |
| Job reference: | MIDSRO |
Summary
We are looking for a Reviewing Officer to provide support to the line management in the Birmingham and Worcestershire Appointeeships, working within a team to fulfil Penderels Trust contracts with various Local Authorities. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: (Hybrid working) Penderels Trust, Daisy Group, Unit 2 Golden Cross, Harborne Suite, 220 Chester Street, Aston, B6 4AH
Salary: £25,469 per annum / £12,735 pro rata
Hours: 18.5 hours per week
Working days & times: To be discussed with successful candidate
Perks: Investors in People: Silver Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
The Role of Reviewing Officer - Your main duties will include:
• Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
• To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
• To audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.
• You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
• Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.
• To monitor and update the service users Trackers within the agreed timescale
• Accompanying Independent Living Advisers on Service User visits if necessary
• To liaise with the Local Authorities, DWP and other departments.
• Ad-hoc admin duties
Skills, Experience and Qualification - We are looking for someone with the following attributes:
• Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
• Ability to work in a fast-paced environment
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexible and to deadlines.
• Hold minimum GCSE Grade '4’ or equivalent in English and Maths
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Interview: If you believe you have what it takes to succeed in the role as Reviewing Officer then please apply. Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
Closing date: Wednesday 18th February 2026
Location: (Hybrid working) Penderels Trust, Daisy Group, Unit 2 Golden Cross, Harborne Suite, 220 Chester Street, Aston, B6 4AH
Salary: £25,469 per annum / £12,735 pro rata
Hours: 18.5 hours per week
Working days & times: To be discussed with successful candidate
Perks: Investors in People: Silver Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.
The Role of Reviewing Officer - Your main duties will include:
• Review new referrals and contact the referrer to ensuring all mandatory information that has been provided and is correct prior to case allocation.
• To carry out telephone triage calls with new service users, ensuring all details on referral are correct, before adding to CRM.
• To audit and monitor the accounts for all services provided in the Birmingham and Worcestershire Appointeeships teams including active service users awaiting to be allocated and closure of accounts.
• You will produce and maintain accurate detailed reports and statistical information for your line manager as required for both Penderels trust and Local authorities.
• Support individuals with Motability administration tasks, ensuring all relevant documents have been received and any endorsement the PA’s may have been declared to the insurance provider.
• To monitor and update the service users Trackers within the agreed timescale
• Accompanying Independent Living Advisers on Service User visits if necessary
• To liaise with the Local Authorities, DWP and other departments.
• Ad-hoc admin duties
Skills, Experience and Qualification - We are looking for someone with the following attributes:
• Ability to communicate clearly both verbally and in writing adapting your style to suit the audience.
• Ability to work in a fast-paced environment
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to input and maintain accurate data records.
• Excellent telephone manner
• Ability to work as part of a team and on own initiative.
• Ability to work flexible and to deadlines.
• Hold minimum GCSE Grade '4’ or equivalent in English and Maths
This post is subject to the completion of a satisfactory enhanced DBS check prior to appointment.
Interview: If you believe you have what it takes to succeed in the role as Reviewing Officer then please apply. Interviews will take place via Microsoft Teams video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our e-mails).
Closing date: Wednesday 18th February 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.