Coordinator - Complex Works
| Posting date: | 04 February 2026 |
|---|---|
| Salary: | £25,936 to £31,000 per year |
| Hours: | Full time |
| Closing date: | 06 March 2026 |
| Location: | Hertford, Hertfordshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7688 |
Summary
We have a great opportunity to join Sovereign Network Group (SNG) as a Coordinator – Complex Works within our Customer Team. You'll be based from our office in Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
You will support the delivery of the London and Herts responsive repairs and maintenance service through effective management of complex repairs, projects and programmes. Act as first point of escalation for internal and external stakeholders, ensuring that effective case management is undertake and the customer needs are met. Ensure that SNG customers receive an excellent responsive repairs service through good quality communication and effective contractor management.
Key Responsibilities
Work closely with Property Services colleagues and management to deliver complex repairs in a standardise process throughout the localities model
Schedule and allocate surveyor inspections ensuring that systems are updated accurately and within an appropriate timescale. Support surveyors with the administration of any actions resulting from inspections
Manage and report on complex repairs and project works, ensuring effective allocation and delivery of works
Act as first point of escalation from internal stakeholders and contractors to ensure risks are mitigated for and follow on actions are completed
Proactively work on high-risk cases to prevent escalation to complaints or disrepair process
Deliver repairs and actions required from fire risk assessment and HHSRS related surveys by the allocated target date
Escalate emerging issues to management and support management with resolution as directed
What we need from you
Excellent communication skills
Previous experience in providing excellent customer service to customers. Ability to build positive and constructive working relationships with colleagues and contractors
Ability to manage competition priorities
Excellent organisation skills and the ability to repeatedly prioritise workload
Ability to work under pressure in a fast-changing environment
Good level of proficiency in Microsoft application such as Word, PowerPoint and Excel
Good level of proficiency in analysing and interpreting data
Your Benefits
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
You will support the delivery of the London and Herts responsive repairs and maintenance service through effective management of complex repairs, projects and programmes. Act as first point of escalation for internal and external stakeholders, ensuring that effective case management is undertake and the customer needs are met. Ensure that SNG customers receive an excellent responsive repairs service through good quality communication and effective contractor management.
Key Responsibilities
Work closely with Property Services colleagues and management to deliver complex repairs in a standardise process throughout the localities model
Schedule and allocate surveyor inspections ensuring that systems are updated accurately and within an appropriate timescale. Support surveyors with the administration of any actions resulting from inspections
Manage and report on complex repairs and project works, ensuring effective allocation and delivery of works
Act as first point of escalation from internal stakeholders and contractors to ensure risks are mitigated for and follow on actions are completed
Proactively work on high-risk cases to prevent escalation to complaints or disrepair process
Deliver repairs and actions required from fire risk assessment and HHSRS related surveys by the allocated target date
Escalate emerging issues to management and support management with resolution as directed
What we need from you
Excellent communication skills
Previous experience in providing excellent customer service to customers. Ability to build positive and constructive working relationships with colleagues and contractors
Ability to manage competition priorities
Excellent organisation skills and the ability to repeatedly prioritise workload
Ability to work under pressure in a fast-changing environment
Good level of proficiency in Microsoft application such as Word, PowerPoint and Excel
Good level of proficiency in analysing and interpreting data
Your Benefits
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional Wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/adoption pay
Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.