Guest Experience Manager
| Posting date: | 04 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Leeds, LS26 8HN |
| Company: | The QHotels Collection |
| Job type: | Permanent |
| Job reference: | 2637025 |
Summary
Is an exceptional guest experience your priority?
Are you that ‘go to’ individual?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
You will be that ‘warm welcome’ and ‘final farewell’ and everything in between during the guests stay at the hotel. Turning moments into memories and ensure they experience the highest level of guest experience!
Is this the role for me?
Previous experience within a similar role or guest facing
position
Experience working in a 4* or above hotel environment
Extremely passionate about a guest journey
Outstanding customer service skills
High attention to detail
Conflict resolution
Curious to find out more?
Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.