Travel Coordinator
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27572-27572 per annum |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | Wiltshire, SN6 8LA |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307485-43946442 |
Summary
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
TRAVEL COORDINATOR
Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary: £27,572.50 per annum plus excellent benefits Schedule: 37 hours per week across Monday – Friday (8am – 4pm or 9.30am – 5pm are the shift times)
Ready to impact a better future?
As a Travel Coordinator in our Defence Academy Operations team, you will play a key role within the Defence Academy Travel Department, delivering a high-quality, customer-focused travel service. The role operates within a busy environment requiring effective multitasking, accurate data handling, and proactive problem solving. Travel Coordinators support a wide range of Defence Academy customers and course leaders, often managing high volumes of UK and overseas travel requests. They uphold MOD and Serco standards, ensuring compliant, efficient and value-for-money travel solutions.
The Travel Coordinator is responsible for delivering accurate and timely travel arrangements for individual and group travel. This includes sourcing appropriate services within contract, reviewing itineraries, liaising with suppliers, and ensuring compliance with Defence Academy, MOD and Serco policies. The role requires strong organisational skills, effective communication, and the ability to work both independently and collaboratively within the wider Support Services team.
The post holder must balance multiple priorities, maintain audit-ready records, identify risks, and work with urgency and accuracy to meet customer expectations. They are required to consider sustainability, value for money, and operational risks when planning travel, supporting Serco’s ESG commitments.
What you’ll do as a Travel Coordinator
- Arrange accurate and timely UK and overseas travel for individuals and groups
- Provide clear, professional advice on travel entitlements and processes
- Coordinate itineraries, liaise with suppliers, and ensure all bookings meet policy requirements
- Maintain precise records and support budgeting, invoicing, and reporting
- Manage multiple priorities in a fast-paced environment
- Contribute to continuous improvement across the travel service
Does this sound like you?
- Strong communication and customer-service skills
- Excellent organisation and attention to detail
- Confident user of Outlook, Word, Excel, and digital systems
- Ability to work independently and solve problems proactively
- Experience in travel coordination, administration, or logistics (desirable)
- Understanding of GDPR and MOD practices (desirable)
Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.
Benefits of working at the Defence Academy
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What Serco offers:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
#defenceentryjobs
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.