Customer Engagement Lead
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Trafford, M32 0TH |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75782782 |
Summary
Customer Engagement Lead
Salary range Band 6 (Starting from £34,434 up to £36,363 per annum)
Working Pattern Full time
Working Hours 36.25 per week
We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.
Contract type Temporary Fixed Term 6 Months
Temporary End Date 31st July 2026 when the current funding for this role ceases.
Application deadline 9th February 2026 23:59
Interview date 17th February 2026
Interview type Microsoft Teams
About the Role
Do you want to be part of transforming Adult Social Care in Trafford.
We’re looking for a passionate, peoplefocused professional to join us on a 6month temporary placement as a Customer Engagement Lead which is a pivotal role at the heart of Trafford’s Improving Lives Every Day (ILED) programme.
ILED sets out a bold and compassionate ambition: helping people live safe, independent and wellsupported lives. To make that vision a reality, we’re reshaping Adult Social Care through meaningful engagement, prevention, and truly personcentred practice.
If you thrive on amplifying voices, shaping services, and influencing positive change, this role could be the perfect fit.
About you
As our Customer Engagement Lead, you will drive a wide range of digital, virtual, and facetoface engagement activity across Adult Social Care and our partners.
This is a niche role suited to someone with a strong background in Adult Social Care, ideally with experience of working in an integrated health and social care environment.
You’ll also play a key part in embedding coproduction and codesign, making sure residents, families, partners and frontline colleagues are genuinely involved in shaping the future of our services.
You’ll be the voice that bridges frontline practice and strategic decision-making.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application.
Flexibility will be required to work outside core hours as the office is open from 7.00 am until 5.30 pm (operated on a Rota system)
You will have flexibility in terms of hybrid working at home and in the office.
Contact Details
For any further questions please contact Nicola Jones Nicola.jones@trafford.gov.uk
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
If you are applying under the Guaranteed Assessment Scheme then you need to show that you meet the essential requirements of the job as set out in the ‘About You’ section of the role profile. You may be given the opportunity to demonstrate your skills, talent and abilities at an interview or other form of assessment.
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor and we won't be able to support with your work visa.
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)
Supporting Documents
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