Operations Manager

Posting date:	03 February 2026
Salary:	£41,000.00 to £45,000.00 per year
Additional salary information:	£41000.00 - £45000.00 a year
Hours:	Full time
Closing date:	31 March 2026
Location:	London, SW9 6AF
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A5296-25-0000

Summary

Location: Akerman Health Centre & Hurley Clinic Job Summary: We are looking for an experienced Operations Manager to oversee the operational management of two busy GP practice sites. The role involves leading and supporting clinical and administrative teams, ensuring high-quality patient care, operational efficiency, and compliance with NHS and CQC standards. The Operations Manager will work closely with the Practice Business Manager, Operations Support team, and clinical staff to implement best practices, manage HR processes, and drive practice development initiatives. Key Responsibilities: Team Leadership & Management: Lead and motivate clinical and administrative teams across both sites, promoting high standards of performance and patient care. Oversee recruitment, staff inductions, mandatory training, and professional development. Manage daily HR operations, including staff concerns, one-to-one meetings, and investigations, ensuring Breathe HR records are accurate and up to date. Cooperate with the Practice Business Manager on escalated HR matters. Oversee the organisation of staff meetings and work closely with the Operations Support team to coordinate operational workflows and administrative processes. Support workplace culture initiatives, conflict resolution, and staff engagement. Operational Management: Oversee clinical and reception/admin rota management, ensuring efficient allocation of staff and maximising appointment slots. Monitor operational performance, patient access, and workflow efficiency. Ensure effective communication between clinical and administrative teams. Oversee administrative systems, stock control, pathology, call/recall systems, and clinical room allocation. Manage NHSE workforce declarations and extended hours reporting in coordination with the Practice Business Manager. HR Management: Lead daily HR operations, serving as first point of contact for staff concerns, one-to-one meetings, and investigations. Ensure all staff records, documentation, and Breathe HR entries are accurate and up to date, including absences, annual leave, return-to-work meetings, and completed training. Cooperate closely with the Practice Business Manager on escalated HR matters and formal disciplinary or grievance processes. Oversee staff inductions, workloads, and operational support to maintain effective staffing across both sites. Governance & Compliance: Ensure compliance with mandatory training, health and safety, staff immunisations, DBS checks, BLS training, and CQC standards. Conduct audits, risk assessments, and quality assurance reviews. Manage safeguarding administrative processes, SEAs, and data breach reporting. Organise and report on Patient Participation Group (PPG) meetings. Patient Complaints & Service Improvement: Take ownership of patient complaints, ensuring timely, professional responses in line with NHS guidance. Investigate complaints, liaise with staff and clinical leads, and identify trends to improve services. Prepare and submit the annual complaints report to senior management. Develop strategies to improve patient access, reduce waiting times, and enhance patient experience. Premises & Equipment Management: Maintain Business Continuity Plan awareness and coordinate site inspections. Oversee security, cleaning quality, minor repairs, waste management, and equipment monitoring. Organise and monitor mandatory audits, including equipment calibration, PAT testing, and statutory inspections. Teaching & Training Coordination: Act as primary contact for GP trainees and medical students, coordinating inductions, attendance, and school liaison. Support supervising clinicians to ensure educational placements meet requirements. Meetings & Project Management: Organise team meetings and MDT participation, ensuring agendas, minutes, and follow-up actions. Lead operational improvement projects, digital initiatives, website updates, and NHS App implementation. Call/Recall Programmes & PCN Targets: Oversee patient recall programmes (QOF, screenings, immunisations, seasonal campaigns, safeguarding follow-ups). Monitor and report on PCN targets, ensuring compliance with local and national requirements. Analyse programme performance and recommend improvements to maximise uptake and practice income. IT & Systems Oversight: Oversee IT and systems support, including Emis, Docman, Accurx, Surgery Connect, ICE, and tQuest. Provide guidance and cover for Operations Support during absences. Monitor system performance and recommend improvements to enhance operational efficiency. Health & Safety: Ensure compliance with Health & Safety regulations through audits, risk assessments, and staff training. Role Requirements: Minimum 3 years experience as an Operations Manager or Practice Manager in a GP practice. At least 5 years experience working in general practice or primary care settings. Significant HR experience, including managing staff, investigations, and supporting disciplinary processes. Experience managing compliance, including CQC standards, NHS policies, and Health & Safety regulations. Proficiency with EMIS clinical system and other practice IT systems (Docman, Accurx, Surgery Connect, ICE). Strong leadership, organisational, and communication skills. Knowledge of PCN targets, operational procedures, and overall practice governance. We Offer: A supportive, dynamic work environment. Opportunities for professional development. The chance to make a tangible impact on patient care and practice operations.