Customer Service Administrator (5956)
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £28,000.00 per year |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Motherwell, North Lanarkshire |
| Remote working: | On-site only |
| Company: | Murray Recruitment |
| Job type: | Permanent |
| Job reference: | 5956 |
Summary
Murray Recruitment are recruiting a permanent Office Administrator for our client based in Motherwell.
Role Overview
This is an exciting opportunity for an experienced Office Administrator to join a long-established, expanding business. The role plays a key part in ensuring the smooth operation of office functions, particularly in supporting reactive repair services for housing association clients. The successful candidate will be highly organised, efficient, and confident working with bespoke systems in a fast-paced environment.
Key Responsibilities
Responding to inbound calls/emails and repair requests from tenants and housing association clients
Creating and distributing repair orders via a bespoke IT system
Liaising with operatives, suppliers, and clients to ensure timely job completion
Monitoring job progress and updating records with necessary documentation
Coordinating sub-contractor repairs
Purchase ledger including processing invoices, receipts, and payments
Sales ledger including generating sales invoicing
Conducting job costing using cost schedules
Preparing and distributing quotes
Attending operational client meetings
Skills & Experience
Experience in an office administration position
Proficient in using IT systems and databases
Excellent written, numerical, analytical, and problem-solving skills
Highly organised with strong attention to detail
Effective communication and interpersonal skills
Full UK driving licence; transport essential to get to office
Desirable: Experience in housing maintenance sector and familiarity with NHF schedule of rates
Offering
Full-time, office-based role in Motherwell
Salary: £28,000 per annum
36.5 hours per week
Monday to Thursday: 8.30am – 4.30pm Friday: 8.30am – 3.30pm (30-minute lunch break)
29 days holiday entitlement
Company pension scheme
Free on-site parking
Supportive working environment with ongoing training and development
Regular staff social events
Role Overview
This is an exciting opportunity for an experienced Office Administrator to join a long-established, expanding business. The role plays a key part in ensuring the smooth operation of office functions, particularly in supporting reactive repair services for housing association clients. The successful candidate will be highly organised, efficient, and confident working with bespoke systems in a fast-paced environment.
Key Responsibilities
Responding to inbound calls/emails and repair requests from tenants and housing association clients
Creating and distributing repair orders via a bespoke IT system
Liaising with operatives, suppliers, and clients to ensure timely job completion
Monitoring job progress and updating records with necessary documentation
Coordinating sub-contractor repairs
Purchase ledger including processing invoices, receipts, and payments
Sales ledger including generating sales invoicing
Conducting job costing using cost schedules
Preparing and distributing quotes
Attending operational client meetings
Skills & Experience
Experience in an office administration position
Proficient in using IT systems and databases
Excellent written, numerical, analytical, and problem-solving skills
Highly organised with strong attention to detail
Effective communication and interpersonal skills
Full UK driving licence; transport essential to get to office
Desirable: Experience in housing maintenance sector and familiarity with NHF schedule of rates
Offering
Full-time, office-based role in Motherwell
Salary: £28,000 per annum
36.5 hours per week
Monday to Thursday: 8.30am – 4.30pm Friday: 8.30am – 3.30pm (30-minute lunch break)
29 days holiday entitlement
Company pension scheme
Free on-site parking
Supportive working environment with ongoing training and development
Regular staff social events