Civil Enforcement Officer

Summary

As a Civil Enforcement Officer, will be supporting our team on a Temporary basis North Essex.

Working hours 07:30am-19:00pm with 1 hour lunch (10 ½ hours per day)

Required - Manual clean full driving licence

Accountabilities:

To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service.
Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.
To appear at adjudication hearings/court as required.
Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
Maintain equipment provided in good working order.
Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.
To ensure that all internal and external communication formats are read and responded to as required.
Ensure all corporate policies are followed to ensure consistent service provision.
Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner - safely and securely.

Experience You Will Bring (Essential)

Numerate and Literate
Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances
Full, Clean UK Diving Licence (Manual)

Experience You Will Bring (Desirable)

Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford)
Parking regulations in accordance with the Highway Code
Knowledge of the Traffic Management Act 2004
Previous knowledge of issuing Penalty Charge Notices
Working in close cooperation with the police, PCSOs, Neighbourhood Wardens
North Essex Parking Partnerships policy on parking enforcement

Skills

An understanding of Health and Safety
Knowledge of the appropriate Area
Integrity
Be able to inspire and motivate others Organisational awareness
Be able to build and use relationships inside and outside the Organisation
Demonstrate cultural awareness
Be confident with an ability to use own initiative and discretion
Tactful and diplomatic
Be able to deal effectively with people and placate irate members of public
Educate members of the public about various parking Restrictions
Essential ICT skills including the use of email, communication platforms and mobile phone applications
Ability to operate a handheld device/camera in the issuing of PCNs
Be methodical and organised
Attention to detail and accuracy
Understanding of the principles of data protection legislation and putting these into practice.

Requirements of the Role:

What you should do next

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