ED Co-Ordinator
| Dyddiad hysbysebu: | 03 Chwefror 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Mawrth 2026 |
| Lleoliad: | SW10 9NH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 151976 |
Crynodeb
ED Co-Ordinator
Contract: Healthcare
Location: London, SW10 9NH
Hours of work: 40
Contract Type: Permanent
We are seeking an organised and proactive ED Co-Ordinator to oversee and support the day-to-day operational activities within the Emergency Department.
This role is responsible for coordinating porters, cleaners, reception hosts, and security officers to ensure an efficient, safe, and high-quality environment for patients, visitors, and clinical teams.
Job Description
We are looking for someone with strong leadership abilities, excellent communication skills, and experience managing workflows in a fast-paced setting.
You will use systems such as Portzo, Synapse, and ServicePoint to manage tasks and schedules effectively while ensuring compliance with safety, security, and service standards.
Key Responsibilities
Coordinate and supervise porters, cleaners, reception hosts, and security officers to ensure smooth daily operations.
Manage porter scheduling and workflows using Portzo and monitor tasks via Synapse and ServicePoint.
Liaise with the helpdesk to log, monitor, and resolve reactive tasks promptly.
Ensure all activities comply with safety, security, and service quality standards.
Work closely with clinical teams to align operational support with patient care requirements.
Carry out regular inspections to maintain cleanliness, safety, and service standards across the Emergency Department.
Support staff training, including customer service and security-related certifications.
Maintain clear, effective communication with staff and external contacts to support efficient ED operations.
Professional and Personal Competencies/Qualifications
Strong leadership and team management skills across multi-disciplinary support roles.
Knowledge of facilities management, ideally within a healthcare or emergency department setting.
Proficiency in systems such as Portzo, Synapse, and ServicePoint, or willingness to be trained.
Excellent organisational skills with the ability to manage multiple tasks and reactive requests.
Confident communicator with strong interpersonal skills.
Awareness of health, safety, and security protocols in healthcare environments.
Customer-service focus, ensuring high standards of cleanliness, efficiency, and patient experience.
Valid SIA licence (essential) for managing security staff.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: London, SW10 9NH
Hours of work: 40
Contract Type: Permanent
We are seeking an organised and proactive ED Co-Ordinator to oversee and support the day-to-day operational activities within the Emergency Department.
This role is responsible for coordinating porters, cleaners, reception hosts, and security officers to ensure an efficient, safe, and high-quality environment for patients, visitors, and clinical teams.
Job Description
We are looking for someone with strong leadership abilities, excellent communication skills, and experience managing workflows in a fast-paced setting.
You will use systems such as Portzo, Synapse, and ServicePoint to manage tasks and schedules effectively while ensuring compliance with safety, security, and service standards.
Key Responsibilities
Coordinate and supervise porters, cleaners, reception hosts, and security officers to ensure smooth daily operations.
Manage porter scheduling and workflows using Portzo and monitor tasks via Synapse and ServicePoint.
Liaise with the helpdesk to log, monitor, and resolve reactive tasks promptly.
Ensure all activities comply with safety, security, and service quality standards.
Work closely with clinical teams to align operational support with patient care requirements.
Carry out regular inspections to maintain cleanliness, safety, and service standards across the Emergency Department.
Support staff training, including customer service and security-related certifications.
Maintain clear, effective communication with staff and external contacts to support efficient ED operations.
Professional and Personal Competencies/Qualifications
Strong leadership and team management skills across multi-disciplinary support roles.
Knowledge of facilities management, ideally within a healthcare or emergency department setting.
Proficiency in systems such as Portzo, Synapse, and ServicePoint, or willingness to be trained.
Excellent organisational skills with the ability to manage multiple tasks and reactive requests.
Confident communicator with strong interpersonal skills.
Awareness of health, safety, and security protocols in healthcare environments.
Customer-service focus, ensuring high standards of cleanliness, efficiency, and patient experience.
Valid SIA licence (essential) for managing security staff.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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