Housing Support Worker
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £25,437.98 per year |
| Additional salary information: | Free DBS |
| Hours: | Full time |
| Closing date: | 05 March 2026 |
| Location: | Surrey, KT12 2SD |
| Company: | Look Ahead Care, Support and Housing Ltd |
| Job type: | Contract |
| Job reference: | REQ006664_1770115848 |
Summary
Housing Support Worker
FTC until 31.08.2026
We're looking for a kind, compassionate and resilient Housing Support Worker to join our Homelessness Social Care Service in Surrey.
£25,437.98 per annum, working 35 hours per week.
7 hours per day weekends not included.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self-development
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.