Private Care Contact Centre Manager
| Posting date: | 03 February 2026 |
|---|---|
| Salary: | £44,485.00 to £52,521.00 per year |
| Additional salary information: | £44485.00 - £52521.00 a year |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | Sutton, SM2 5PT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9282-26-0091 |
Summary
For further information please refer to the Job Description & Person Specification To ensure the establishment and maintenance of good relationships and communication throughout the Division, with the wider Trust, and externally with Patients and Insurers, promoting a culture where staff are actively involved in decisions on how services are provided and targets delivered. Lead on the strategic development and operational delivery of services within the Private Care Contact Centre. Drive innovation and improvement initiatives to enhance and patient experience, ensuring alignment with organisational objectives, clinical governance standards and financial targets. Collaborate with multidisciplinary teams to design, implement and evaluate service models that optimise efficiency and patient experience. Have a good understanding of the private care referral pathway and competitive offerings within the private healthcare market. Day-to-day management of the Private Care Contact Centre Team, ensuring that staffing matches demand. To act as the first point of contact for complex queries and to provide the relevant information, support and advice to new and prospective patients and sponsors which promotes the Trusts mission, services, cancer treatment and care and provides guidance as to the specialism of consultants within the Trust. Provide expert guidance to consultants on the direct booking service and take ownership of its ongoing enhancement, driving innovation and efficiency to improve patient access and experience.