Head of Technical Services
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £76,965.00 to £88,682.00 per year |
| Additional salary information: | £76965.00 - £88682.00 a year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Ilford, IG3 8XJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9395-26-0077 |
Summary
The post holder will achieve this by: Leading Infrastructure within informatics and inspiring others by its potential. Listening, responding and leading infrastructure support that is clinically and operationally meaningful. Promoting and championing healthcare informatics across the wider health community. Supporting the Delivery of the pillars within NELFT digital strategy. Developing and maintaining the NELFT Infrastructure technology. Assessing and building NELFTs Digital Maturity. Following established programme and project management principles, especially as evidenced via Prince. Assisting in the development and implementation of the Digital programme and Delivering Value programme across the trust. Support the Cyber and Information Strategies. As an Infrastructure Support Specialist, you will support the Director of Digital infrastructure to support Digital Infrastructure, Service Desk, Digital Transitions, Desktop Configuration, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. Ensure all incidents, problems, changes, service requests are managed in accordance with NELFT service level agreements. Lead the Digital Technical Service Desk teams and provide exemplary management and support to team members. Ensure the requirements for the IT Service Desk environment align with ITIL v4. Deliver the highest standards of customer service to internal and external customer, striving to continually exceed customers' expectations for service delivery. Constantly looking at service improvement and producing Service Improvement plans. Maintain a comprehensive knowledge base and incorporate within the ITSM solution. Be responsible for the identification, definition, delivery and management of Service Desk services across NELFT. They will also be the owner of the Service Catalogue. Act as a technical specialist in the field of IT Service management with the ability to configure an ITSM solution. Responsible for drafting communications to service users during outages and working alongside Communications Lead to promote Service Desk. Be responsible for the identification and implementation of governance, risk and compliance Ensure the service consistently meets service delivery targets through established capacity and business continuity plans. Monitor and evaluate staff and department performance against objectives; identify and manage change. Maintain a staff Skills\Training Matrix for staff development. Develop and maintain effective communication both within the NELFT and with relevant outside agencies Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications. Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust. Use of AI Please see attached document regarding acceptable use of AI during the recruitment process.