Admin Assistant
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £12.84 per hour |
| Additional salary information: | £12.84 an hour |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | Luton, LU1 1HH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0676-26-0001 |
Summary
Key Responsibilities 1. Administrative & Medical Secretary Duties Provide comprehensive administrative support to ensure the smooth and efficient running of the practice Process incoming clinical correspondence, including accurately coding diagnoses, procedures and investigations, and identifying required follow-up actions Complete and manage medical secretary referrals in line with clinical instructions and agreed practice protocols Ensure all documentation is processed in a timely, accurate and confidential manner Undertake general clerical duties including scanning, post handling, filing and task management 2. Digital Systems & Task Management Use the practices digital systems, includingAnima, to manage administrative workflows, tasks and patient communication Ensure tasks are prioritised, actioned and allocated appropriately in line with practice guidance Maintain accurate and up-to-date electronic records in accordance with information governance requirements Demonstrate flexibility and willingness to adapt to changes in digital systems and ways of working (training provided) 3. Patient Communication & Coordination Contact patients via telephone, SMS, letter or digital systems to arrange appointments, reviews and follow-ups Support chronic disease management by identifying patients for recalls, immunisations and screening programmes Communicate clearly, professionally and sensitively with patients, particularly where information may be distressing Respond to patient queries within own scope of responsibility, escalating where appropriate 4. Clinical Safety & Escalation Identify complex, urgent or high-risk information within correspondence, tasks or patient communications Escalate safeguarding concerns, clinical risks or urgent issues promptly to the appropriate clinician Work in accordance with agreed practice protocols to support patient safety and continuity of care Maintain strict confidentiality and comply with data protection, safeguarding and information governance policies 5. Team Working & Service Delivery Work collaboratively with the administrative and clinical teams to deliver a safe, effective and responsive service Provide cover for colleagues during periods of sickness or annual leave as required Contribute positively to team communication, service improvement and quality initiatives Participate in training, induction and development activities to maintain skills and knowledge relevant to the role