Complaints Manager - Unplanned Care
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9430-26-0080 |
Summary
To be responsible for high quality and timely communication with all contacts to the office including patients, their families, and staff. Maintain and nurture relationships with all staff providing a supportive environment where staff feel supported through the complaints and investigative process. Ensure contacts to the service receive non- clinical advice appropriate to their needs. Patients and families should also be provided with advice and information regarding the complaints procedure and what they should expect from the Complaints or PALS team. To be able to produce reports that clearly analyse where complaints are happening, what the complaints are regarding and what action is being taken in response to the complaints on a Divisional and Trust wide level. Other duties To provide support to the Head of Complaints and Patient and Family Experience and act as their Deputy in their absence ensuring the smooth running of the department and being the first point of reference and support to the complaints and PALS team members. Lead in the drafting of investigation responses, which may often be complex and/or lengthy, to produce a well written letter of response for the complainant for designated divisions. Please refer to the Job Description for further details