Clinical Support Manager

Dyddiad hysbysebu:	02 Chwefror 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	02 Mawrth 2026
Lleoliad:	Birmingham, B24 9FD
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	E0421-26-0002

Crynodeb

Taking full responsibility for the HUB, ensuring all operations run efficiently and issues are resolved promptly Coordinating service delivery for Secure Transport and Complex Care, including alignment with contractual requirements, authorisation processes and billing accuracy Monitoring call quality, supporting performance improvement and providing coaching and feedback to team members Ensuring compliance with clinical guidelines, policies, protocols and best practice standards Managing shift planning, attendance escalation and task allocation to ensure consistent coverage and safe service delivery Using performance data to understand trends and support continuous improvement Providing leadership and guidance to staff handling complex calls, escalations or challenging situations Collaborating with other team leaders and stakeholders to maintain consistent service delivery and resolve operational issues Leading improvements in HUB processes and systems and encouraging team involvement in innovation activity Delivering team meetings and training sessions that support skills development and positive team culture Exercising expert oversight of the Mental Health Act, Mental Capacity Act and DoLS, ensuring that patients are conveyed and supported lawfully and in line with the Code of Practice Liaising with external professionals including Approved Mental Health Professionals to ensure lawful detention and conveyance Maintaining accurate records of legal status and supporting patients, relatives and staff in understanding rights, safeguards and processes Keeping up to date with legislation, policy and best practice related to mental health law and contributing to training and development in this area