Cleaning Scheduler
| Posting date: | 02 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 151498 |
Summary
Cleaning Scheduler
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract (3 months)
We are seeking an organised and proactive Cleaning Scheduler to join our Operations Centre. In this role, you will play a vital part in ensuring the smooth delivery of cleaning services across multiple locations.
You will be responsible for planning and coordinating cleaning tasks, using both manual scheduling techniques and our CAFM system, to ensure operatives are deployed efficiently and service levels are consistently met.
Job Description
This position requires a detail-oriented individual who can manage multiple priorities, respond quickly to emergencies, and maintain clear communication with both operatives and management.
You will also oversee performance monitoring, manage supplies, and ensure compliance with agreed standards, making this a key role in maintaining operational excellence.
Key Responsibilities
Plan and schedule daily cleaning tasks, ensuring alignment with priorities and SLAs.
Raise and monitor purchase orders for materials and supplies to prevent shortages.
Track cleaning performance and monitor time and attendance, addressing issues promptly.
Respond swiftly to emergency callouts and staffing shortages, reallocating resources as needed.
Coordinate site access for operatives during out-of-hours schedules.
Maintain clear communication on schedules and changes, and monitor performance reports.
Ensure adequate stock levels of cleaning materials and equipment.
Uphold service quality and compliance with SLAs, resolving operational issues quickly.
Professional and Personal Competencies/Qualifications
Experience in scheduling or coordination roles, preferably in a cleaning or facilities management environment.
Strong organisational skills with the ability to plan and prioritise tasks effectively.
Familiarity with CAFM systems and manual scheduling techniques (advantageous).
Excellent communication skills, both written and verbal.
Ability to work under pressure and respond effectively to changing demands and emergencies.
Proficient in MS Office Suite (Excel, Word, Outlook).
Attention to detail and a commitment to quality service.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract (3 months)
We are seeking an organised and proactive Cleaning Scheduler to join our Operations Centre. In this role, you will play a vital part in ensuring the smooth delivery of cleaning services across multiple locations.
You will be responsible for planning and coordinating cleaning tasks, using both manual scheduling techniques and our CAFM system, to ensure operatives are deployed efficiently and service levels are consistently met.
Job Description
This position requires a detail-oriented individual who can manage multiple priorities, respond quickly to emergencies, and maintain clear communication with both operatives and management.
You will also oversee performance monitoring, manage supplies, and ensure compliance with agreed standards, making this a key role in maintaining operational excellence.
Key Responsibilities
Plan and schedule daily cleaning tasks, ensuring alignment with priorities and SLAs.
Raise and monitor purchase orders for materials and supplies to prevent shortages.
Track cleaning performance and monitor time and attendance, addressing issues promptly.
Respond swiftly to emergency callouts and staffing shortages, reallocating resources as needed.
Coordinate site access for operatives during out-of-hours schedules.
Maintain clear communication on schedules and changes, and monitor performance reports.
Ensure adequate stock levels of cleaning materials and equipment.
Uphold service quality and compliance with SLAs, resolving operational issues quickly.
Professional and Personal Competencies/Qualifications
Experience in scheduling or coordination roles, preferably in a cleaning or facilities management environment.
Strong organisational skills with the ability to plan and prioritise tasks effectively.
Familiarity with CAFM systems and manual scheduling techniques (advantageous).
Excellent communication skills, both written and verbal.
Ability to work under pressure and respond effectively to changing demands and emergencies.
Proficient in MS Office Suite (Excel, Word, Outlook).
Attention to detail and a commitment to quality service.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.