Victim Liaison Officer
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £30,700 to £32,430 per year, pro rata |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Birmingham, West Midlands |
| Remote working: | On-site only |
| Company: | Crown Prosecution Service |
| Job type: | Temporary |
| Job reference: | 444965 |
Summary
The Crown Prosecution Service is recruiting eight victim liaison officers across Birmingham and Liverpool. If you’re looking for a career with real purpose, this is an opportunity for you.
About the Crown Prosecution Service
At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As such we employ over 7,000 individuals who think objectively, act professionally, show the utmost respect for others and continually strive for excellence.
About the role
As a victim liaison officer, you support victims of rape and serious sexual offences, communicating over the phone, in person and in writing to resolve queries about ongoing prosecutions. You help victims to understand the decisions we make, the role of the Crown Prosecution Service and wider criminal justice system, and their rights during the legal process. You manage sensitive and challenging conversations in a calm, empathetic and professional way.
About you
You don’t need specific qualifications to apply – if you share our values and commitment to public service, we’d like to hear from you. It is desirable that you have experience in working with victims of crime, or a customer service environment, but it’s not essential.
About our benefits
At the Crown Prosecution Service, we pride ourselves on providing benefits that ensure our employees’ needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. This includes flexible working hours, flexibility to support caring responsibilities and a family-friendly approach to work. We also offer a range of benefits including:
• flexible and family-friendly working
• competitive salary
• Civil Service pension, with an average employer contribution of 28.9%
• 25 days leave, rising to 30 days after 5 years’ service, plus bank holidays
• 3 days paid volunteering leave
• an extra privilege day for the King’s birthday
• £350 a year individual learning budget
• wellbeing support and counselling
• Cycle2work scheme, high street retailer offers and discounts
If you want to make a positive contribution to society supporting the vital work we do, find out more and apply today.
About the Crown Prosecution Service
At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As such we employ over 7,000 individuals who think objectively, act professionally, show the utmost respect for others and continually strive for excellence.
About the role
As a victim liaison officer, you support victims of rape and serious sexual offences, communicating over the phone, in person and in writing to resolve queries about ongoing prosecutions. You help victims to understand the decisions we make, the role of the Crown Prosecution Service and wider criminal justice system, and their rights during the legal process. You manage sensitive and challenging conversations in a calm, empathetic and professional way.
About you
You don’t need specific qualifications to apply – if you share our values and commitment to public service, we’d like to hear from you. It is desirable that you have experience in working with victims of crime, or a customer service environment, but it’s not essential.
About our benefits
At the Crown Prosecution Service, we pride ourselves on providing benefits that ensure our employees’ needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. This includes flexible working hours, flexibility to support caring responsibilities and a family-friendly approach to work. We also offer a range of benefits including:
• flexible and family-friendly working
• competitive salary
• Civil Service pension, with an average employer contribution of 28.9%
• 25 days leave, rising to 30 days after 5 years’ service, plus bank holidays
• 3 days paid volunteering leave
• an extra privilege day for the King’s birthday
• £350 a year individual learning budget
• wellbeing support and counselling
• Cycle2work scheme, high street retailer offers and discounts
If you want to make a positive contribution to society supporting the vital work we do, find out more and apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.