14414 - Decision Maker
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £29,303 to £31,061 per year |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | G5 8AQ |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 14414 |
Summary
Ready to make an impact? Join us as a Decision Maker at CICA
Criminal Injuries Compensation Authority are an Executive Agency of the Ministry of Justice (MoJ). At CICA we help victims of violent crime take steps toward rebuilding their lives by processing and administering applications for compensation. While money can’t redress what victims have experienced, the support we provide is an important part of delivering justice.
We’re a dedicated team based in Glasgow city centre working together to provide the best possible service for our applicants. If you want a role where your decisions have real impact, this could be the opportunity for you.
The role
As a Decision Maker, you’ll assess claims under the Criminal Injuries Compensation Scheme 2012, ensuring fairness, accuracy, and compassion in every decision. You’ll prepare clear, empathetic correspondence and work closely with colleagues to deliver timely outcomes.
This is challenging but rewarding work. Your role will include reviewing sensitive material, including accounts of serious harm, so resilience and professionalism are key. We’ll support you with training and wellbeing resources, and you’ll be part of a supportive team.
Essential criteria
• Strong analytical and investigative skills with attention to detail.
• Excellent written and verbal communication.
• Ability to manage your own workload and prioritise effectively.
• Compassionate, empathetic approach balanced with professionalism.
• Confidence working with a diverse range of stakeholders.
Why join us?
• Hybrid working model (around 50% office-based at 10 Clyde Place, Glasgow).
• A role that makes a genuine difference to people’s lives.
• Supportive, collaborative environment with wellbeing at its heart.
• Civil Service Pension with an employer contribution of 28.97%
Apply now and help us deliver justice for victims of violent crime.
Selection Process
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
For the first stage of the vacancy filling process, you will be asked to provide a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.
Stage 2
If successful at Stage 1, you will be invited to interview where you will be assessed against the following behaviours:
• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together
During the panel interview, you will be asked Behaviour based questions and Strengths based questions.
Interviews are expected to take place late February/early March 2026.
We will be conducting all interviews in person, at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.
Apply and further information
Once this advert has closed, the job advert will no longer be available. You may wish to save a copy for your records.
A reserve list will be created and will be valid for 12 months. If further vacancies arise for these or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.
We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern; however, we ask that candidates make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 10 weeks. This is to ensure the best training and consolidation experience for new colleagues.
For queries about the role, please email the CICA Corporate Support Services Team at corporate.support@cica.gov.uk
Criminal Injuries Compensation Authority are an Executive Agency of the Ministry of Justice (MoJ). At CICA we help victims of violent crime take steps toward rebuilding their lives by processing and administering applications for compensation. While money can’t redress what victims have experienced, the support we provide is an important part of delivering justice.
We’re a dedicated team based in Glasgow city centre working together to provide the best possible service for our applicants. If you want a role where your decisions have real impact, this could be the opportunity for you.
The role
As a Decision Maker, you’ll assess claims under the Criminal Injuries Compensation Scheme 2012, ensuring fairness, accuracy, and compassion in every decision. You’ll prepare clear, empathetic correspondence and work closely with colleagues to deliver timely outcomes.
This is challenging but rewarding work. Your role will include reviewing sensitive material, including accounts of serious harm, so resilience and professionalism are key. We’ll support you with training and wellbeing resources, and you’ll be part of a supportive team.
Essential criteria
• Strong analytical and investigative skills with attention to detail.
• Excellent written and verbal communication.
• Ability to manage your own workload and prioritise effectively.
• Compassionate, empathetic approach balanced with professionalism.
• Confidence working with a diverse range of stakeholders.
Why join us?
• Hybrid working model (around 50% office-based at 10 Clyde Place, Glasgow).
• A role that makes a genuine difference to people’s lives.
• Supportive, collaborative environment with wellbeing at its heart.
• Civil Service Pension with an employer contribution of 28.97%
Apply now and help us deliver justice for victims of violent crime.
Selection Process
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
For the first stage of the vacancy filling process, you will be asked to provide a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.
Stage 2
If successful at Stage 1, you will be invited to interview where you will be assessed against the following behaviours:
• Managing a Quality Service
• Making Effective Decisions
• Delivering at Pace
• Working Together
During the panel interview, you will be asked Behaviour based questions and Strengths based questions.
Interviews are expected to take place late February/early March 2026.
We will be conducting all interviews in person, at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ.
Apply and further information
Once this advert has closed, the job advert will no longer be available. You may wish to save a copy for your records.
A reserve list will be created and will be valid for 12 months. If further vacancies arise for these or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.
We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern; however, we ask that candidates make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 10 weeks. This is to ensure the best training and consolidation experience for new colleagues.
For queries about the role, please email the CICA Corporate Support Services Team at corporate.support@cica.gov.uk