Senior Family Engagement Officer
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £17.33 to £22.52 per hour |
| Additional salary information: | Pay Rate: £17.33 PAYE / £22.52 Umbrella |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | Uxbridge, London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1682200 |
Summary
Neway International are seeking a Senior Family Engagement Officer to join our client based with London Borough of Hillingdon.
Location: London Borough of Hillingdon
Hours: 36 per week
Work Pattern: 5 days per week on site (face‑to‑face role)
About the Client
Hillingdon’s Health and Localities service provides vital support to families and communities across the borough. The team ensures that children’s centres are welcoming, safe and accessible spaces where families can receive information, guidance and early help.
The Role
This role is the first point of contact for families and visitors entering the children’s centre. You will create a warm, supportive and professional environment, ensuring families feel welcomed and confident accessing services. The Administrator will manage reception duties, handle enquiries, maintain centre records and support the wider team with coordination and communication tasks.
Key Responsibilities
Provide a welcoming, supportive environment for families entering the centre
Manage the reception area, ensuring it remains clean, safe and inviting
Greet all visitors warmly and ensure safety procedures are followed
Build positive relationships with parents, carers, professionals and community users
Handle enquiries via telephone, email and face‑to‑face contact
Offer information, advice and guidance on childcare, health, benefits and local services
Signpost families to appropriate support and community resources
Gather feedback from centre users and report findings to the Centre Manager
Maintain the centre diary and calendar, ensuring training, meetings and events are accurately recorded
Support the team with general administrative duties as required
Candidate Requirements
5 GCSEs including English and Maths (C or above) or equivalent (Essential)
Strong communication and interpersonal skills
Ability to manage a busy reception environment
Confident handling enquiries from families and professionals
Good organisational skills and attention to detail
Ability to work independently and as part of a team
Experience in a customer‑facing or administrative role
Location: London Borough of Hillingdon
Hours: 36 per week
Work Pattern: 5 days per week on site (face‑to‑face role)
About the Client
Hillingdon’s Health and Localities service provides vital support to families and communities across the borough. The team ensures that children’s centres are welcoming, safe and accessible spaces where families can receive information, guidance and early help.
The Role
This role is the first point of contact for families and visitors entering the children’s centre. You will create a warm, supportive and professional environment, ensuring families feel welcomed and confident accessing services. The Administrator will manage reception duties, handle enquiries, maintain centre records and support the wider team with coordination and communication tasks.
Key Responsibilities
Provide a welcoming, supportive environment for families entering the centre
Manage the reception area, ensuring it remains clean, safe and inviting
Greet all visitors warmly and ensure safety procedures are followed
Build positive relationships with parents, carers, professionals and community users
Handle enquiries via telephone, email and face‑to‑face contact
Offer information, advice and guidance on childcare, health, benefits and local services
Signpost families to appropriate support and community resources
Gather feedback from centre users and report findings to the Centre Manager
Maintain the centre diary and calendar, ensuring training, meetings and events are accurately recorded
Support the team with general administrative duties as required
Candidate Requirements
5 GCSEs including English and Maths (C or above) or equivalent (Essential)
Strong communication and interpersonal skills
Ability to manage a busy reception environment
Confident handling enquiries from families and professionals
Good organisational skills and attention to detail
Ability to work independently and as part of a team
Experience in a customer‑facing or administrative role