Energy Efficiency and Retrofit Support Officer
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £30,001.00 to £40,000.00 per year |
| Additional salary information: | Grade 6 (SCP 22-25) £33,699 - £36,363 |
| Hours: | Full time |
| Closing date: | 11 February 2026 |
| Location: | Sunderland, SR1 3AA |
| Company: | Sunderland City Council |
| Job type: | Permanent |
| Job reference: | 290727 |
Summary
Weandrsquo;reandnbsp;looking for a confident, motivated and committed Energy Efficiency andamp; Retrofit Support Officer to help residents and local businesses upgrade and future-proof the energy performance of their homes and buildings.andnbsp;
Youandrsquo;llandnbsp;play a key role in supporting Sunderland City Councils regeneration and sustainability plans and associated Local Authority-led retrofit programmes.
Youandrsquo;llandnbsp;be guiding households and businesses through their retrofit options and providing administrative and funding compliance processes for Local Authority-led retrofit programmes.
This is a fantastic opportunity for someone who enjoys working with people, understands the opportunities and challenges of the retrofit sector and appreciates the vital importance of providing robust administrative and process support to make a real difference to local homes,andnbsp;businessesandnbsp;and communities.andnbsp;
Whatandnbsp;Youandrsquo;llandnbsp;Be Doingandnbsp;
Providing guidance to residents and businesses on energy efficiency measures retrofit options, and Local Authority-led grant schemes.andnbsp;
Providing administrative support for the delivery of local retrofit programmesandnbsp;maintainingandnbsp;detailed andandnbsp;accurateandnbsp;records,andnbsp;monitoringandnbsp;progress, and contributing to project reporting requirements.andnbsp;
Coordinating project milestones such as site visits and partner meetings and grant funding offers.andnbsp;
Helping residents and businesses navigate theandnbsp;end to endandnbsp;retrofit journeyandmdash;fromandnbsp;initialandnbsp;enquiry to installation and aftercare.andnbsp;
Working closely with internal teams, external partners, businesses, installers, and community organisations to ensure smooth programme delivery.andnbsp;
Promoting energy efficiency initiatives through community/business events, outreach sessions, and digital channels.andnbsp;
Ensuring all advice and activitiesandnbsp;comply withandnbsp;relevant regulations, standards, and safeguarding requirements.andnbsp;
About Youandnbsp;
Weandrsquo;reandnbsp;looking for someone who brings a mix of technical understanding, strong administrative and people skills. You should also be comfortable learning about retrofit measures and explaining them in a clear, friendly way.andnbsp;
You will haveandnbsp;
Level 2 qualification and ongoing commitment to work-towards Retrofit Assessor practitioner level including CPDandnbsp;andnbsp;andnbsp;
Aandnbsp;keenandnbsp;interest in energy efficiency, the principles of retrofit andandnbsp;low carbonandnbsp;technologies.andnbsp;
Experience in aandnbsp;customer facing, advisory and administrative support role.andnbsp;
Strong communicationandnbsp;skills and the ability to build trust with residents and businessesandnbsp;
Good organisational skills and the ability to administrate project processes for multiple applications.andnbsp;
A proactive,andnbsp;solution-focusedandnbsp;approach and a commitment to deliveringandnbsp;high qualityandnbsp;service.andnbsp;
Confidence working with data, digital tools, and reporting systems.andnbsp;
Why Join Us?andnbsp;
Be part of a team driving meaningful regeneration and sustainability outcomes at a local level.andnbsp;
Help residents and businesses reduce energy bills and cut carbon emissionsandnbsp;
Work in a supportive environment with ongoing opportunities for career and professional developmentandnbsp;andnbsp;
Contribute to a fairer, greener, more resilient community.andnbsp;
For an informal discussion please contactandnbsp;Graeme Stephensonandnbsp;atandnbsp;graeme.stephenson@sunderland.gov.ukandnbsp;andnbsp;
Potential interviewandnbsp;dates areandnbsp;February 2026.andnbsp;andnbsp;Interviews will be held face to face in City Hall, Plater Way, Sunderland, SR1 3AA.andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Youandrsquo;llandnbsp;play a key role in supporting Sunderland City Councils regeneration and sustainability plans and associated Local Authority-led retrofit programmes.
Youandrsquo;llandnbsp;be guiding households and businesses through their retrofit options and providing administrative and funding compliance processes for Local Authority-led retrofit programmes.
This is a fantastic opportunity for someone who enjoys working with people, understands the opportunities and challenges of the retrofit sector and appreciates the vital importance of providing robust administrative and process support to make a real difference to local homes,andnbsp;businessesandnbsp;and communities.andnbsp;
Whatandnbsp;Youandrsquo;llandnbsp;Be Doingandnbsp;
Providing guidance to residents and businesses on energy efficiency measures retrofit options, and Local Authority-led grant schemes.andnbsp;
Providing administrative support for the delivery of local retrofit programmesandnbsp;maintainingandnbsp;detailed andandnbsp;accurateandnbsp;records,andnbsp;monitoringandnbsp;progress, and contributing to project reporting requirements.andnbsp;
Coordinating project milestones such as site visits and partner meetings and grant funding offers.andnbsp;
Helping residents and businesses navigate theandnbsp;end to endandnbsp;retrofit journeyandmdash;fromandnbsp;initialandnbsp;enquiry to installation and aftercare.andnbsp;
Working closely with internal teams, external partners, businesses, installers, and community organisations to ensure smooth programme delivery.andnbsp;
Promoting energy efficiency initiatives through community/business events, outreach sessions, and digital channels.andnbsp;
Ensuring all advice and activitiesandnbsp;comply withandnbsp;relevant regulations, standards, and safeguarding requirements.andnbsp;
About Youandnbsp;
Weandrsquo;reandnbsp;looking for someone who brings a mix of technical understanding, strong administrative and people skills. You should also be comfortable learning about retrofit measures and explaining them in a clear, friendly way.andnbsp;
You will haveandnbsp;
Level 2 qualification and ongoing commitment to work-towards Retrofit Assessor practitioner level including CPDandnbsp;andnbsp;andnbsp;
Aandnbsp;keenandnbsp;interest in energy efficiency, the principles of retrofit andandnbsp;low carbonandnbsp;technologies.andnbsp;
Experience in aandnbsp;customer facing, advisory and administrative support role.andnbsp;
Strong communicationandnbsp;skills and the ability to build trust with residents and businessesandnbsp;
Good organisational skills and the ability to administrate project processes for multiple applications.andnbsp;
A proactive,andnbsp;solution-focusedandnbsp;approach and a commitment to deliveringandnbsp;high qualityandnbsp;service.andnbsp;
Confidence working with data, digital tools, and reporting systems.andnbsp;
Why Join Us?andnbsp;
Be part of a team driving meaningful regeneration and sustainability outcomes at a local level.andnbsp;
Help residents and businesses reduce energy bills and cut carbon emissionsandnbsp;
Work in a supportive environment with ongoing opportunities for career and professional developmentandnbsp;andnbsp;
Contribute to a fairer, greener, more resilient community.andnbsp;
For an informal discussion please contactandnbsp;Graeme Stephensonandnbsp;atandnbsp;graeme.stephenson@sunderland.gov.ukandnbsp;andnbsp;
Potential interviewandnbsp;dates areandnbsp;February 2026.andnbsp;andnbsp;Interviews will be held face to face in City Hall, Plater Way, Sunderland, SR1 3AA.andnbsp;
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: jobs@sunderland.gov.uk
andnbsp;
Please note that CVs are not accepted.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.
andnbsp;
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.