Operations Manager
| Posting date: | 31 January 2026 |
|---|---|
| Salary: | £28,362.00 to £33,252.00 per year |
| Additional salary information: | £28362.00 - £33252.00 a year |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Congleton, CW12 1DY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2019-25-0002 |
Summary
We are seeking a highly organised and proactive Operations Manager with a minimum of two years experience in practice management in a GP setting to support the day-to-day operations of our busy practice. This role involves the direct line management of reception and administrative staff, supporting the clinical team, overseeing staff rotas, and ensuring the smooth running of practice processes. The successful candidate will play a key role in staff management, patient relations, IT projects, and practice administration, working closely with the Practice Manager and Partners. Key Responsibilities: Responsibility for the day to day management and support of the reception and Administration team including call/recall systems, enhanced services, CQRS submissions, other contract and item of service claims, document management and workflow. Monitoring QOF performance via EMIS Web and providing updates to the Practice Manager and Partners as necessary. IT Lead for the practice; day to day management of EMIS Web and the IT network at the practice. Addressing IT problems which arise and liaising with IT support as necessary. Ensuring any planned changes or developments are implemented efficiently. In collaboration with the Practice Manager develop, maintain and review IT/IG related policies and procedures within the practice. Manage staff rotas, including annual leave requests. Lead the induction process for new staff. Support the Practice Manager with appraisals, probation reviews, and staff training. Organise and lead regular staff meetings to ensure effective communication. Manage complaints received within the practice to include acknowledgement, investigation and response to complaints as required. To refer litigious complaints or those requiring Medical Defence organisation involvement to the Practice Manager. To complete the annual complaints report for the practice. Maintain training records for all practice staff, coordinate mandatory training and other courses and eLearning using Practice Index. Assist with clinical diary management, ensuring smooth scheduling for the team. Oversee IT projects, coordinate Information Government requirements including annual completion of the Data Security & Protection Toolkit. organisation of staff induction and training, administration of smartcards. Ensure the practice website is regularly updated with relevant information. To coordinate and minute Patient Participation Group (PPG) meetings. Support the Partners and Practice Manager in operational and strategic initiatives. In conjunction with the Practice Manager the development, implementation & review of practice policies & procedures. Implement systems to ensure compliance with CQC regulations and standards. To ensure effective communications with the Practice manager, Partners and other practice staff on all relevant operational issues. To assist the Practice Manager to facilitate effective communications throughout the practice.