Department Coordination Lead

Posting date:	30 January 2026
Salary:	£14.00 to £16.50 per hour
Additional salary information:	£14.00 - £16.50 an hour
Hours:	Full time
Closing date:	27 February 2026
Location:	Hitchin, SG54HB
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A5985-26-0001

Summary

The Department Coordination Lead is a senior operational support role within Larksfield & Alresey Medical Partnership. The post holder will work closely with the Practice Manager and Department Leads to ensure the smooth day-to-day running of the practice across both sites. This is a highly versatile role providing cross-departmental support, oversight, coordination, and escalation where required. The role supports operational delivery, governance, staffing coordination, compliance, and service continuity, while overall accountability remains with the Practice Manager and Partners. Practice Structure & Governance Day-to-day operations of the practice are led by the Practice Manager and supported by designated Department Leads: Reception Lead Medicines Management Lead Data Quality Lead Rota Lead Department Coordination Leads The Department Coordination Leads provide operational support across all departments, particularly where cross-cover, escalation, or additional capacity is required. Key ResponsibilitiesOperational & Cross-Departmental Support Support the Practice Manager in the day-to-day operational management of the practice across both sites Provide coordination and operational support to all departments where required Support continuity of services during staff absence, peak pressures, or incidents Escalate issues to the Practice Manager when beyond remit or when additional support is required Staffing, HR & Absence Support Support department leads with staffing coordination and operational HR processes Act as an escalation contact for staff absences when department leads or the Practice Manager are unavailable Support the management of staff absence reporting in line with practice processes Assist with DBS checks, HR documentation, and personnel files as delegated Support induction and onboarding processes across departments Ensure Bright HR is kept up to date in collaboration with the Practice Manager and department leads Complaints & Patient Experience Act as a Complaints Lead alongside the existing Department Coordination Lead Support the management of patient complaints in line with practice policy Liaise with Reception Lead regarding verbal complaints and escalate where required Support the Practice Manager with complaint investigations and responses when requested Safeguarding Attend safeguarding meetings alongside the Practice Manager, Clinical Safeguarding Lead, Administrative Assistants, and other relevant staff Manage the safeguarding task box, ensuring items are added to agendas and escalated appropriately Highlight significant safeguarding risks or concerns to safeguarding leads and the Practice Manager Support follow-up actions arising from safeguarding meetings Ensure significant safeguarding learning points are shared and discussed at practice meetings Governance, Quality & Compliance Support significant event management within departments, escalating to the Practice Manager where required Ensure significant events are documented on TeamNet and shared appropriately Assist with audits, data gathering, and action plans as requested Support compliance with NHS, ICB, and CQC requirements TeamNet & Information Management Support TeamNet management across departments, including: Premises and facilities documentation oversight Ensuring shared documents are current and accessible Support HR checks and compliance documentation on TeamNet Ensure information governance standards are maintained Facilities & Premises Support Support facilities management, including: Obtaining quotes Coordinating contractors and works Opening the surgery at weekends where required Oversee completion of assigned premises checks Escalate and seek approval from the Practice Manager or Partners where required Meetings & Communication Minute practice meetings and support agenda management as required Support departmental meetings where necessary Attend leadership, safeguarding, and operational meetings as required Support effective communication across teams and sites Recruitment & Workforce Support Support recruitment processes across departments, including: Shortlisting and interviews alongside department leads Supporting interview panels where required Assist with onboarding and inductions in collaboration with department leads Support reference requests when delegated Health & Safety Support health & safety processes and risk assessments alongside the Practice Manager Assist with implementation and monitoring of actions arising from risk assessments Professional Responsibilities Maintain confidentiality at all times Work flexibly to meet the operational needs of the practice Support change, service development, and continuous improvement Work collaboratively with all staff, clinicians, and external stakeholders Undertake additional duties consistent with the role as required