General Manager
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £50,000 to £60,000 per year |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | W3 6UF |
| Remote working: | On-site only |
| Company: | Talent Finder |
| Job type: | Permanent |
| Job reference: | SGRMGM-001-22254 |
Summary
General Manager | North Acton, London | Full Time | £50,000–£60,000 per annum DOE
Are you a hands-on, people-facing leader ready to shape a vibrant workplace?
Do you want to play a central role in building a thriving community for science-led businesses?
Our client is a leading provider of innovation hubs, creating remarkable workplaces where science and technology businesses grow. Work at a site owned by Imperial College, one of the world’s leading universities — the North Acton site offers:
• Fully fitted laboratories and offices
• Shared meeting rooms and event spaces
• Vibrant social areas for ambitious science-led businesses
The site is designed to run seamlessly so members can focus on their work while fostering a strong sense of community. The General Manager will take full operational ownership of the site, ensuring both the building and community operate smoothly.
What’s in it for you?
• 25 days of annual leave
• Pension scheme
• A beautiful, brand-new workplace
• A visible, senior role with real autonomy
• The opportunity to shape and grow a flagship science and innovation hub
• A supportive central team covering operations, sales, marketing, projects and systems
Are you the right person for the job?
You will be a hands-on, visible leader, proud of your environment and motivated to deliver an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations.
You are visible, confident, and take pride in delivering an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations.
Essential skills & experience:
• 5+ years’ experience in site or operations management (e.g., co-working, multi-occupancy buildings, hospitality, service-led environments)
• Proven leadership experience: recruitment, rota planning, performance management, and team development
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Confident with digital systems (bookings, access control, billing, memberships)
• Commercially aware: experience managing budgets, costs, and operational spend
• Confident decision-maker, balancing operational detail with strategic priorities
• Desirable: experience in innovation hubs, science parks, laboratory environments, or community-building/events management
What will your role look like?
General site leadership:
• Ensure the building is always clean, safe, operational, and guest-ready
• Build strong relationships with tenant members and partners
• Lead, develop, and motivate a multidisciplinary on-site team
• Manage recruitment, onboarding, rotas, 1:1s, and performance management
Operations & systems:
• Ensure smooth operation of membership, access control, invoicing, and space bookings (via Nexudus)
• Oversee integrated systems (AV/IT, Wi-Fi, printers, digital signage)
• Maintain accurate tenant data and licence terms
Member experience & relationships:
• Lead tenant onboarding, inductions, and offboarding
• Conduct regular member check-ins and act on feedback
• Host forums, meetings, and community touchpoints to drive satisfaction and retention
Sales support:
• Primary on-site contact for enquiries, tours, and viewings
• Convert enquiries into memberships in collaboration with the central team
• Manage sales-to-operations handover and prepare spaces for tours and VIP visits
Community & events:
• Create an engaging, collaborative environment for tenants and the wider innovation community
• Work with the Community & Events Manager to deliver the events programme
• Encourage tenant engagement, collaboration, and participation
• Support partnerships and a thriving innovation ecosystem
Safety, compliance & suppliers:
• Ensure compliance with health & safety and statutory requirements
• Maintain incident logs, risk assessments, and emergency procedures
• Manage operational suppliers and monitor service levels
Financial oversight:
• Manage day-to-day site financial performance against budget
• Ensure accurate billing and cost control
• Track usage of chargeable spaces and services
Continuous improvement:
• Maintain site SOPs and operational policies
• Produce monthly operational and performance reports
• Identify opportunities to improve efficiency, tenant experience, and commercial outcomes
Labs & marketing support:
• Work closely with the Laboratory Manager to ensure smooth lab operations
• Capture photos and videos of events and daily life on site to support marketing
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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