On Train Steward Caernarfon
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | National Living / Minimum Wage for age |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | LL54 5UP |
| Remote working: | On-site only |
| Company: | Festiniog Railway Company |
| Job type: | Temporary |
| Job reference: |
Summary
The Ffestiniog and Welsh Highland Railways are at the heart of Parc Cenedlaethol Eryri and a major tourist attraction in North Wales. Our offer, aimed firmly at the tourism market place, stands out as being best in class. We operate trains daily from late March to the end of October.
We are looking for a number of people to work on our trains on the Welsh Highland Railway.
We can offer you:
• National Living / Minimum Wage for age
• Seasonal contract from Monday 23rd March 2026 to Saturday 31st October 2026, with the possibility of extension to the start of January 2027
• Flexible shifts to suit candidate: minimum 2 days per week, maximum 5 days per week, weekdays and weekends; or weekends and school holidays
• The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
• Opportunities for training and progression
• Enrolment into the company pension scheme after a qualifying period
• Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.
Key duties involve checking-in customers at Caernarfon station, greeting passengers on the train, providing information and telling factual stories about the railways, selling guidebooks, providing an at seat trolley refreshment service and assisting with the provision of our luxury service in Gold class.
These positions will be based at Dinas, near Caernarfon, however team members may be asked to work from Porthmadog or other starting points on either Welsh Highland Railway or Ffestiniog Railway services on occasion.
The successful candidates will have an enthusiasm for working in the hospitality, catering or tourism industries and a willingness to learn, develop and contribute to the team. Previous experience in a customer service role would be an advantage but full training will be provided.
Core Skills:
• ‘Front of House’ position so a cheerful and helpful disposition is essential
• Must be presentable and approachable at all times
• Smart appearance following dress code
• Able to communicate information in a clear and friendly manner
• Pro-active and able to work on own initiative
• Must be numerate, literate and have basic computer skills
This is a predominantly Welsh speaking area and the Company operates a bilingual policy. The ability to converse in Welsh is therefore desirable for these posts. Knowledge of locations on the Railways and their use by visitors is required for this position, knowledge of Caernarfon and the surrounding area would be an advantage.
Candidates must be flexible and able to work weekdays and weekends. Hours of work will vary and hours may be available to suit candidate, with up to 40 hours per week available during the busy summer season.
Applicants for this position must have the existing right to work in the UK.
We are looking for a number of people to work on our trains on the Welsh Highland Railway.
We can offer you:
• National Living / Minimum Wage for age
• Seasonal contract from Monday 23rd March 2026 to Saturday 31st October 2026, with the possibility of extension to the start of January 2027
• Flexible shifts to suit candidate: minimum 2 days per week, maximum 5 days per week, weekdays and weekends; or weekends and school holidays
• The pro rata equivalent of 28 days paid holiday, inclusive of all bank and public holidays
• Opportunities for training and progression
• Enrolment into the company pension scheme after a qualifying period
• Travel benefits on the Ffestiniog and Welsh Highland Railways and staff discounts in shops and cafes.
Key duties involve checking-in customers at Caernarfon station, greeting passengers on the train, providing information and telling factual stories about the railways, selling guidebooks, providing an at seat trolley refreshment service and assisting with the provision of our luxury service in Gold class.
These positions will be based at Dinas, near Caernarfon, however team members may be asked to work from Porthmadog or other starting points on either Welsh Highland Railway or Ffestiniog Railway services on occasion.
The successful candidates will have an enthusiasm for working in the hospitality, catering or tourism industries and a willingness to learn, develop and contribute to the team. Previous experience in a customer service role would be an advantage but full training will be provided.
Core Skills:
• ‘Front of House’ position so a cheerful and helpful disposition is essential
• Must be presentable and approachable at all times
• Smart appearance following dress code
• Able to communicate information in a clear and friendly manner
• Pro-active and able to work on own initiative
• Must be numerate, literate and have basic computer skills
This is a predominantly Welsh speaking area and the Company operates a bilingual policy. The ability to converse in Welsh is therefore desirable for these posts. Knowledge of locations on the Railways and their use by visitors is required for this position, knowledge of Caernarfon and the surrounding area would be an advantage.
Candidates must be flexible and able to work weekdays and weekends. Hours of work will vary and hours may be available to suit candidate, with up to 40 hours per week available during the busy summer season.
Applicants for this position must have the existing right to work in the UK.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.