Deputy Service Manager
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £31,900 per year |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | SE5 7HQ |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Permanent |
| Job reference: | 301230JCP |
Summary
Job Title: Deputy Service Manager
Location: Southwark, please note that this location does not have step free access
Salary: £31,900
Shift Pattern: 37.5 hours per week Monday to Sunday on a rolling rota with shifts varying as 09.00 -17.00, 07.30-15.30 and 14.00-22.00 This role includes working weekends, evenings and bank holidays. You will also take part in our out of hours service for managers.
About the Role
We are seeking a dedicated Deputy Service Manager to join our service based in Southwark. The service is a short-term (up to two years) supported living service for people who have an enduring mental health diagnosis and who require and can benefit from, the help and support offered. It consists of 14 self-contained flats and one crisis room for adult men with medium to high-level support needs who require 24-hour supported accommodation, helping them to continue to live in the community and to reduce the risk of admission to hospital.
In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support with some day to day responsibilities of the team such as providing tailored support to our residents directly. As a Manager, you will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow.
Key Responsibilities Include:
Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
Ensure Risk Management processes and policies are followed within the service.
Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
Striving to ensure excellence and quality in our service delivery.
Financial Management of service budget with cost saving mechanisms.
About You
We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
What we are looking for:
Previous experience in supporting those who struggle with their mental health, ideally in a similar environment
Ability to provide high quality support and line management to staff
Ability to motivate and empower a team to achieve KPI's
Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service
Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management,
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Location: Southwark, please note that this location does not have step free access
Salary: £31,900
Shift Pattern: 37.5 hours per week Monday to Sunday on a rolling rota with shifts varying as 09.00 -17.00, 07.30-15.30 and 14.00-22.00 This role includes working weekends, evenings and bank holidays. You will also take part in our out of hours service for managers.
About the Role
We are seeking a dedicated Deputy Service Manager to join our service based in Southwark. The service is a short-term (up to two years) supported living service for people who have an enduring mental health diagnosis and who require and can benefit from, the help and support offered. It consists of 14 self-contained flats and one crisis room for adult men with medium to high-level support needs who require 24-hour supported accommodation, helping them to continue to live in the community and to reduce the risk of admission to hospital.
In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support with some day to day responsibilities of the team such as providing tailored support to our residents directly. As a Manager, you will support in driving service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma and psychologically informed environment. You will ensure the service runs smoothly in collaboration with the team, wider teams, and external partners. We're looking for someone who is solution focused, has experience within a similar service environment, and can create a safe space for individuals to learn, and grow.
Key Responsibilities Include:
Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
Encourage productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions.
Support with day to day tasks within the service such as direct support to residents and supporting the team to deliver the best possible outcomes with their residents.
Ensure Risk Management processes and policies are followed within the service.
Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
Striving to ensure excellence and quality in our service delivery.
Financial Management of service budget with cost saving mechanisms.
About You
We're seeking someone who has a genuine passion for making a difference to lives, and helping to create safer communities for all. You will be a proactive leader, with the ability to motivate and empower a team to drive excellence, both as individuals, and as a team, whilst providing practical solutions to challenges which arise. You will experience of direct line management responsibility for the frontline care and support staff at your service who are providing housing related support to people who have experienced various difficulties and circumstances. We're looking for someone who can build rapport, trust, and create an environment which allows individuals to grow their skills and experience and develop as individuals.
What we are looking for:
Previous experience in supporting those who struggle with their mental health, ideally in a similar environment
Ability to provide high quality support and line management to staff
Ability to motivate and empower a team to achieve KPI's
Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service
Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management,
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.