PCN Proactive Care Administration Assistant
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Taunton, TA2 8QY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2706-26-0001 |
Summary
Salary: Based on Agenda for Change Band 3 dependent on experience Hours: negotiable with successful candidate Primary key responsibilities of the role: Service and Team support Provide administrative support to the delivery of the PCNs proactive care services and projects. Support PAC Team members with diary management, coordination of activity and general administrative tasks. Assist with the preparation, formatting and maintenance of documentation including standard operating procedures, templates, pathways and policies, as directed. Meetings and Coordination Arrange, service and minute meetings including: Professional and patient MDT meetings Multi-Agency Risk Management (MARM) meetings PAC Team meetings and meetings with PCN member practices Other ad-hoc meetings as required Record, track and follow up agreed actions, escalating issues where appropriate Communication and Stakeholder Support Act as a first point of contact for routine enquiries from PCN practices and neighbourhood stakeholders, responding within scope and escalating complex matters as required. Monitor shared PAC Team email inboxes and task systems, actioning routine items and distributing or escalating others in line with agreed processes. Support communication and engagement by disseminating agreed information across the PAC Team, PCN practices and neighbourhood partners. Governance, Risk and Quality Support Provide administrative support to patient feedback, complaints, incidents and learning processes, as requested. Support the administrative aspects of safeguarding and risk management processes, under the direction of the PAC Leadership Team or appropriate clinician. Assist with quality improvement activity by supporting data collection, documentation and action tracking. Information Management and Data Maintain accurate electronic and paper records in line with information governance and PCN policies. Run routine computer-based data searches and reports to support monitoring, audit and service delivery. Update patient records accurately and in a timely manner following administrative interactions, in accordance with guidance. Lone Working and Workforce Support Provide administrative support to the monitoring of PAC Team diaries. Assist with lone working procedures by coordinating information and escalating concerns in line with policy. Support workforce processes including coordination of training, appraisal administration and maintenance of staff records. General Administration Maintain the PAC Team key dates diary. Manage office supplies, patient information materials and stock levels in line with agreed processes. Maintain an inventory of PAC Team equipment and coordinate servicing or replacement as required. Process incoming and outgoing mail. Undertake filing, scanning, photocopying and document management. Handle incoming and outgoing telephone calls and deal with enquiries appropriately. Log and monitor IT support requests via the relevant systems. Secondary Responsibilities: In addition to the primary responsibilities, the PCN PAC Administration Assistant may be requested to: a.Support the delivery of GMS contract work including QOF, Network Contract DES and Primary Care National Service Frameworks including supporting Quality Improvement work and New Funding Framework (NFF) b.Support PCN staff, providing cover during staff absences c. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner d. Duties may vary from time to time without changing the general character of the post or the level of responsibility Job Description Agreement: The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation, and the individual. All personnel should be prepared to accept additional or surrender existing duties to enable the efficient running of the organisation.