IT Technical Support (1st Line)
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Walsall, WS29PS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9407-26-0020 |
Summary
Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff. The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology. The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required. To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met. Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff. Respond and deal with all IT Faults, incidents, and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager. To ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or Systems failure. The job reports to the IT Service desk manager, the post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken