No10 Technical Communications Operator
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £34,279 to £35,865 per year |
| Hours: | Full time |
| Closing date: | 16 February 2026 |
| Location: | SW1A 2AA |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 446587/1 |
Summary
Role: As a key member of the internal comms desk supporting the Prime Minister and the Cabinet office, you will be:
- Serving as the first point of contact for all Cabinet Office staff, including the Private Office.
- Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties.
- Handling external incoming calls using the No10 digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas.
- Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times.
- Participating in a variety of other business support tasks, delivering an efficient, professional, individual, and tailored service.
Shift Patterns:
- You will be working as part of the larger team rota that covers the technical comms desk 24/7/365.
- Shifts include weekends, bank, and public holidays, with day and night shifts.
- Initially while training you will be on the day shift (7:45am-4pm, Monday – Friday) until you are up to speed.
- Once proficient, you will move to a second dayshift pattern (7:45am-4pm and 10:45am-7pm) to gain experience.
- Once you have met the required criteria and have gained the ability to work unaccompanied, you will be placed on the full shift rota, including night duty and weekends, with an extra 25% allowance to your salary.
Training and Development:
- Thorough on-the-job shadowing and training will be provided to assist and promote your development.
- Regular training and development opportunities are available to help improve your skills and knowledge in business, technical and personal areas where needed.
Work Environment:
- You will be working in an inclusive culture where your opinion is valued and listened to.
- Training and development are strongly encouraged to help you grow in your role.
- You will be required to work overtime on occasions to cover sickness and holidays, ensuring minimum staff levels are always maintained on the comms desk.
Our Culture and Values at the Cabinet Office
At the Cabinet Office, we are united by a shared purpose and a strong set of values that guide how we work together and serve the nation:
- Respect: We treat everyone with dignity and fairness, valuing diverse perspectives and experiences.
- Collaborate: We work as one team, supporting each other through challenges and celebrating shared successes.
- Lead: We take initiative, act with integrity, and empower others to grow and succeed.
We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion.
If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team.
Proud member of the Disability Confident employer scheme