Force Control Room Call Handler
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £27,204 to £29,859 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Gloucester, Gloucestershire |
| Remote working: | On-site only |
| Company: | Gloucestershire Constabulary |
| Job type: | Permanent |
| Job reference: |
Summary
Force Control Room Call Handler – 27th July 2026 intake
Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the public's interest, engaging and listening to their needs and concerns?
We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.
About the role
As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.
You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.
As a Call Handler, you will receive calls from members of the public who may be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.
Please note the shift pattern as a Call Handler will be working a 24/7 pattern and includes bank holidays and weekends.
This position attracts a shift allowance of 34.32%, which commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.
Please see the approximate salary below -
Initial training period:
Scale 4 salary = £27,204 - £29,859
Following successful completion of initial training and commencing 24/7 shift pattern:
Scale 4 salary with shift allowance approximately (34.32%) = £36,540 - £40,106
The successful candidate for this role will be vetted at level Staff RV. This means the individual will need at least 3 years worth of residency in the UK.
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB
Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the public's interest, engaging and listening to their needs and concerns?
We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.
About the role
As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.
You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.
As a Call Handler, you will receive calls from members of the public who may be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.
Please note the shift pattern as a Call Handler will be working a 24/7 pattern and includes bank holidays and weekends.
This position attracts a shift allowance of 34.32%, which commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.
Please see the approximate salary below -
Initial training period:
Scale 4 salary = £27,204 - £29,859
Following successful completion of initial training and commencing 24/7 shift pattern:
Scale 4 salary with shift allowance approximately (34.32%) = £36,540 - £40,106
The successful candidate for this role will be vetted at level Staff RV. This means the individual will need at least 3 years worth of residency in the UK.
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.